Haven Hotel

“Excellent Locoation Super Staff and Service”

Excellent Location, Super Staff, Room with sea view ideal and everything worked in the room. Nicely soundproof and all aspects of the room were good just one small issue was the patio door onto the balcony was difficult to unlock as the locking pins were corroded. The breakfast in was very nice an… lisää

Excellent Location, Super Staff, Room with sea view ideal and everything worked in the room. Nicely soundproof and all aspects of the room were good just one small issue was the patio door onto the balcony was difficult to unlock as the locking pins were corroded. The breakfast in was very nice and good quality.

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“Wonderful hotel in premier location”

This hotel had the most amazing location right next to the entrance to Poole Harbour. The chain ferry to “the other side” is just next door. The room was spacious and elegant with a lovely balcony overlooking the ferry crossing. The restaurant was also top notch. We will visit again.

“My favourite location”

I love it here and stop regularly! The hotel was empty as due to close. I asked for an upgrade in room and was told No which I thought was miserable

“CONCERNING ISSUES”

So what can I say about the haven hotel. At first they were very welcoming and our room looked nice and clean and we had a lively anniversary surprise with petals on the bed and card and chocolates which was such a beautiful touch but then we looked around and saw a few issues bathroom a bit smal… lisää

So what can I say about the haven hotel. At first they were very welcoming and our room looked nice and clean and we had a lively anniversary surprise with petals on the bed and card and chocolates which was such a beautiful touch but then we looked around and saw a few issues bathroom a bit small and as my husband is in the building trade he said something was definitely not right with our room . Our room 124 was very unlevel more so in the bathroom area when you walked in the bathroom it was like you was leaning to the left alot and had alot of cracks on the flooring the bathroom also slightly unlevel in the bedroom area of the room this is concerning . In the pool area also needed some attention in areas tiles missing and rusty areas in the side of pool area. Breakfast was lovely . Our view from our room was harbour side and could see the ferry crossing constantly which was nice to actually see. The balcony on our room was massive . We stayed for 2 nights Saturday until monday on Sunday the 2nd day we had drank our coffee and used the 4 little milk portions they give you and I thought that they would a least fill the condiments up again each day but no-one came to refill milk or coffees or even checked the room so I went to go to reception but met victoria on the way who I could see worked there and she sorted us out immediately. The bar area was situated out to the harbour and sea . So lovely to sit and eat or drink and Look out to sea but the bar area especially behind the bar was dirty. The mirrors were filthy and the coffee machine behind the bar was so bad that i refused to drink my coffee from the bar. This hotel what we could see was mainly for the older generation . The hotel itself is a lovely hotel but do have building issues and cleaning issues certainly behind the bar area. This hotel s setting is so beautiful and you cannot fault the setting of this hotel. A massive thankyou to victoria for getting us some more milk and water for our rooms and for amy at reception for how welcoming she was and Lewis for his help. when we went to use the pool and spa no one was around not even at pool side so I called Lewis from the bar area to help us which he then called someone who was from pool area to help us. Overall the hotel is ok but its not near any amenities . so better to stay in poole or Bournemouth in my opinion as you have more to do as this hotel is right at the end of the peninsular. We were told it is being closed for 6 months for be refurbished if this is the case and the refurbish it and check the structure for sure this would definitely be the best setting hotel but as it is now it do need some loving tender care to thw building.

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