Holiday Inn Brentwood M25, Jct. 28 By Ihg

“Good swimming pool”

Nice pool if a tad expensive, not a fan of having to pay to park in a hotel carport when I am using the facilities. Bar nice choice but can be long waits as only ever 1 bar person on when I stay. Breakfast ok, just bog standard budget hotel Breakfast.

“Tired hotel in need of renovation”

Mixed feelings about our stay at the Holiday Inn Brentwood. Good points: The staff were all very friendly. The reception/bar/restaurant area has clearly been renovated and we found it to have a nice atmosphere with live music on the Saturday evening. The bed was comfortable and the linen was spot… lisää

Mixed feelings about our stay at the Holiday Inn Brentwood. Good points: The staff were all very friendly. The reception/bar/restaurant area has clearly been renovated and we found it to have a nice atmosphere with live music on the Saturday evening. The bed was comfortable and the linen was spotlessly clean The bathroom was clean and the shower worked well. The towels were thick and fluffy. Bad Points: The corridors leading to rooms are tired with worn carpets, damaged ceilings and wear and tear marks across the walls. Our room was tired and dated with a carpet that quite frankly needs taking to the tip! (See pictures). Furniture in the room was marked, chipped and worn. The light on the ceiling was dusty and full of what looked like dead insects. The lighting above the bed was a harsh cold light which I find is not really conducive to a relaxing environment (just personal taste I know but people out there may feel the same) The leisure and active facilities are equally as tired and dated as the rooms. The pool area was scruffy and looked like it had seen better days. Some of the lockers in the ladies changing room were broken with no signs of maintenance. Overall this hotel served its purpose as a convenient bed for the night near the motorway but be aware this hotel needs a lot of improvement.

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“The management team cutting too many corners to save minimal funds, despite high prices, has finally driven me away.”

Firstly, I've been a IHG Priority Club member for 23 years & Brentwood was my TLC get away alone break hotel. However, due to new management making petty cuts, even though it's the most expensive HI Full Service in Essex, I've stopped. It started with them replacing quality Geneva Guild toiletries… lisää

Firstly, I've been a IHG Priority Club member for 23 years & Brentwood was my TLC get away alone break hotel. However, due to new management making petty cuts, even though it's the most expensive HI Full Service in Essex, I've stopped. It started with them replacing quality Geneva Guild toiletries with cheapo Dove. Then they removed the dressing gowns & slippers from the rooms. You have to request them, as they're saving on laundry costs. Then they've only renovated the ground floor & not the other two. Therefore, an Executive Room is shoddy & old, compared to a standard with a sofa bed on the ground floor. At the bar/all day meals area, they've replaced rock salt & peppercorn mills with cheap ground salt & pepper minute sachets. The last straw was them not selling Irish Coffees in Winter! They'd replaced fresh cream with ice cream with all deserts too. Who wants ice cream in Winter? So they lost out on an Irish Coffee sale & my long & loyal custom too. The staff all know me & they're friendly & professional. Julie at the bar/restaurant givs me a big hug, when she sees me. A lovely lady. The chefs cook delicious meals & the hotel has a pleasing atmosphere & is very clean. But I'm not paying high room prices to benefit a ridiculous management team, cutting corners to save a minimal funds anymore. It's not a budget hotel, but is emulating one. I'm writing this on TripAdvisor & not on the IHG review site, as HI Brentwood filter out negative reviews.

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