Aztec Hotel & Spa

“Outstanding service from Sally – but let down by others”

We visited Aztec Hotel & Spa for breakfast on Bank Holiday Monday as a treat for my husband’s parents. Although we weren’t hotel guests, we were really looking forward to it. As expected on a bank holiday, it was very busy and the restaurant was packed. What truly stood out was our server, Sally. … lisää

We visited Aztec Hotel & Spa for breakfast on Bank Holiday Monday as a treat for my husband’s parents. Although we weren’t hotel guests, we were really looking forward to it. As expected on a bank holiday, it was very busy and the restaurant was packed. What truly stood out was our server, Sally. She was absolutely fantastic from start to finish – seating guests, explaining how everything worked, clearing tables, and checking in with everyone. Despite how busy it was, she delivered genuine 5-star service and never stopped. Her work ethic is incredible, and she deserves real recognition for how hard she works. Unfortunately, the experience was let down by other members of staff. There were three younger employees who spent the majority of the time standing together, chatting and not assisting at all. While Sally was clearly rushed off her feet, they made no effort to support her. In over an hour, I only saw one of them carry a single mug back to the kitchen, which was quite disappointing to witness. We even mentioned to Sally that she should slow down and let others step in, but she explained she simply couldn’t – which says a lot about her dedication. Overall, a lovely breakfast and a big thank you to Sally for making the experience enjoyable. However, it was frustrating to see such a lack of teamwork from others, especially on such a busy day. With better staff support, this could have been a flawless visit.

vähemmän

“Fantastic stay”

I cannot recommend this hotel enough. Booked a deal through Spa Breaks where I had an overnight stay, breakfast, a 25 minute treatment and £30 towards an evening meal. We were greeted at reception with a glass of prosecco and fresh lemon water. Facilities were very comfortable and the bed was a re… lisää

I cannot recommend this hotel enough. Booked a deal through Spa Breaks where I had an overnight stay, breakfast, a 25 minute treatment and £30 towards an evening meal. We were greeted at reception with a glass of prosecco and fresh lemon water. Facilities were very comfortable and the bed was a really nice size. The reception staff helped us with hotel etiquette in the spa, and there were lots of complimentary drinks in the relaxation lounge. The pool, sauna and steam room were lovely and the 2 rosettes were 100% earned at the restaurant. Cocktail was clearly made well and with decent ingredients, and the breakfast was also really tasty. I have told several friends and family members about Aztec Hotel and Spa already after only returning on Sunday afternoon.

vähemmän

“Oikein hyvä bisneshotelli”

Huoneet tilavat ja siistit. Suihku kannattaa laittaa lämpeämään hyvissä ajoin, jos haluaa saada lämmintä vettä. Voi olla, että johtui siitä että huone oli ylimmän kerroksen perimmäisessä nurkassa, että lämpimällä vedellä kesti aikansa tulla ja myös pöntön huuhtelu oli varsin vaivalloista... Aamiain… lisää

Huoneet tilavat ja siistit. Suihku kannattaa laittaa lämpeämään hyvissä ajoin, jos haluaa saada lämmintä vettä. Voi olla, että johtui siitä että huone oli ylimmän kerroksen perimmäisessä nurkassa, että lämpimällä vedellä kesti aikansa tulla ja myös pöntön huuhtelu oli varsin vaivalloista... Aamiainen on perinteinen munat, pekonit, muutamat croissantit jne. Lokaatio on hyvä, helppo saapua jos ajaa esim. lontoon lentokentiltä. Hotellissa on varsin hyvä ruoka - hakkaa ainakin paikalliset pubiruoat jotka ainakin kahden kokemuksen perusteella eivät olleet mitään mistä viitsisi mainostaa.

vähemmän

“Treatment”

Wonderful facial with Adrianna.