Clayton Hotel Bristol City

“Bristol Bolthole”

During a visit to Bristol we stayed one night here. Supposed to be a deluxe/premium room but I'm not sure about that!? We were in an accessible room on the 6th floor which seemed a bit odd! That said the room was pleasant - bed a bit on the small side, huge bathroom and it was very quiet. We only h… lisää

During a visit to Bristol we stayed one night here. Supposed to be a deluxe/premium room but I'm not sure about that!? We were in an accessible room on the 6th floor which seemed a bit odd! That said the room was pleasant - bed a bit on the small side, huge bathroom and it was very quiet. We only had a drink in the bar as we had a dinner reservation elsewhere. Very handily located for central Bristol and reasonably rpiced too

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“Disappointed”

Very difficult to find if you don’t know the area. Hotel is nice enough but I wouldn’t say it was 4star because the service lets it down. Booked through secret escapes which meant a welcome drink (this wasn’t offered) and late check out at 12 (they were knocking on the door at 10.30 and again at 1… lisää

Very difficult to find if you don’t know the area. Hotel is nice enough but I wouldn’t say it was 4star because the service lets it down. Booked through secret escapes which meant a welcome drink (this wasn’t offered) and late check out at 12 (they were knocking on the door at 10.30 and again at 11) this is despite me double checking we had a late check out when we checked in. Asked for the welcome drink the next day and after lots of confusion finally given 2 drink tokens. Luggage room appears non existent because everyone’s luggage was left behind reception in no particular order so ours was piled up in two separate places for some odd reason. Breakfast, good selection but gets very busy so go early. If f you park at Rupert st beware it is not mobility friendly to get back to the car park. Staff are hit and miss which is a real shame. Make sure you ask for the car park discount ticket as again this is not automatically offered. Loved Bristol, disappointed by the hotel. The grand is 2 mins walk up the road might be a better option, as the location once you find it, is excellent shops one way, quayside the other and all walking distance.

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“It’s not a four star experience”

The hotel is nice, it’s reasonably clean and well kept and the staff are friendly, however I wouldn’t call it a 4 star hotel. Whilst things were clean, they didn’t seem entirely looked after. The showers was clean, but there was evidence of mildew and ‘dirt’ in the grout, things I would not expect … lisää

The hotel is nice, it’s reasonably clean and well kept and the staff are friendly, however I wouldn’t call it a 4 star hotel. Whilst things were clean, they didn’t seem entirely looked after. The showers was clean, but there was evidence of mildew and ‘dirt’ in the grout, things I would not expect in a hotel advertising themselves as 4 stars, the cover for the pipe connection to the wall was also loose and exposed. The rooms was clean and somewhat well kept, there were visible stains in the carpet, and the wardrobe was damaged at the bottom, as if someone had tried to get in it. Other things I found odd was that I couldn’t have the floor lamp on without the ‘big light’ being on, and that ‘conditioning shampoo’, hand soap, and moisturiser were available but not body wash, when I enquired with reception they confirmed that they do not include it, (I would probably choose body wash over moisturiser). The breakfast was decent, there was lots of choice but the quality was mediocre. The water provided in the room was at first the bottled water provided in the bar, it was then restocked with Costco ‘Kirkland’ branded bottled water. Overall a decent stay, and would have been happy had I booked a 3 star hotel.

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“Good position, adequate accommodation but disappointing service.”

I needed to book for a group of 21 provisionally, only confirming a few weeks before the date without penalty. One hotel wanted a huge deposit and another would charge graduated cancellation fees from the start (four months before the date). The booking process at the Clayton was seamless and very … lisää

I needed to book for a group of 21 provisionally, only confirming a few weeks before the date without penalty. One hotel wanted a huge deposit and another would charge graduated cancellation fees from the start (four months before the date). The booking process at the Clayton was seamless and very easy and the price competitive as this was holiday season. However after that the service levels were very variable. Reception is always busy and not always adequately staffed. The knowledge of the staff is variable. Depending on when you go to,breakfast it can be very busy. It is all self service and we were happy with the selection and the buffet was refilled promptly. Housekeeping is overwhelmed. Of the three days our room was only serviced on time once. On the other two days we had to ask as it hadn’t been serviced by 3.30. “Very busy” is not the guests problem. Our room was adequate while plenty of hangers, no drawers and only one shelf. Lots of plugs and usb charging points and nice bathroom, again with minimal storage space. Other service is poor. There was often only one person in the bar and friends had to wait for a drink (or coffee) and remind them several times. We had a good evening meal in the restaurant but again the service was haphazard with frequent reminders for water and coffee. The position is very central and the hotel is quiet.

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