Premier Inn Camberley

“5/5 Stars – Exceptional Staff Who Turn Challenges into Perfection!”

We specifically booked the Premier Inn Camberley for the air conditioning, and during our stay, it was clear the hotel was having issues with the aircon in a handful of rooms. We heard a few customers complaining—and honestly, rightly so! If we had been the ones in those rooms, this would be a comp… lisää

We specifically booked the Premier Inn Camberley for the air conditioning, and during our stay, it was clear the hotel was having issues with the aircon in a handful of rooms. We heard a few customers complaining—and honestly, rightly so! If we had been the ones in those rooms, this would be a completely different review. ​However, while the air conditioning was the original reason we booked, the staff are now the absolute reason we will return. ​I have managed a number of branded and privately owned venues over the years, so I know what true excellence looks like in hospitality—and the team here is simply too good for a chain hotel. They are extraordinary. ​A massive shoutout to Chris, the Manager. His ability to professionally de-escalate and handle upset customers regarding the aircon while seamlessly switching communication styles to deliver warm, exceptional service to everyone else was brilliant to watch. That takes serious skill. Nothing was ever too much trouble, and he consistently checked in on us to make sure our stay was going smoothly. ​Down at breakfast, Gemma and Sue are exactly the kind of people you want to greet you first thing in the morning—bubbly, sharp, and totally on the ball. Even though Sue works back-of-house, her front-of-house customer skills are outstanding. My two boys loved her so much they’re already asking when we can go back to see her! ​One quick fix for management: Please replace the breakfast toaster! It takes an absolute age to do anything and is definitely not fit for purpose. ​Beyond the toaster and the handful of rooms with aircon glitches, this hotel’s true asset is its people. Equipment can be fixed, but world-class customer service like this is rare. Well done to Chris and the entire team—we had a wonderful stay and will definitely be back soon!

vähemmän

“Good old Premier Inn”

It was great value, particularly when you factored in the meal deals for breakfast and dinner. At this price point, it certainly exceeds expectations. The staff were all smiling and happy to help. Particular credit should be given to the manager, Chris, who seemed to be doing everything and was com… lisää

It was great value, particularly when you factored in the meal deals for breakfast and dinner. At this price point, it certainly exceeds expectations. The staff were all smiling and happy to help. Particular credit should be given to the manager, Chris, who seemed to be doing everything and was committed to ensuring everyone had a great stay.

vähemmän

“Outstanding”

Outstanding! From check in to the evening meal, Jhaick was super helpful and friendly, big smile on her face the whole time we were staying! A massive asset to premier inn!

“Stress free experience”

Great place and location, accommodating staff, clean rooms. Would recommend for a stay.