Carbis Bay Hotel & Estate

“Only worth staying at a Beach lodge but even at that price not worth it.”

This place would have got one star if it was not for the fact that they upgraded us to correct the issue we had with the Beach house. The Beach house does deserve one star and with the prices you are charged to expect so much better than the standard of accommodation offered in the Beach house

“Needs some TLC!”

We have stayed at carbis bay hotel a number of times over the last two years, and we always request the same beach suite room. We love the location of the hotel, and the spa is amazing. The staff have always been excellent as well. However, this will be our last visit until there are some improve… lisää

We have stayed at carbis bay hotel a number of times over the last two years, and we always request the same beach suite room. We love the location of the hotel, and the spa is amazing. The staff have always been excellent as well. However, this will be our last visit until there are some improvements. We both feel that the hotel is due a refurb, as it just isn't at the level you'd expect for the price being paid. At check in, historically we've always asked if we needed help with our bags however this time it was not offered. We also remember previously having a handwritten note left in the room welcoming us to the hotel, but again we didn't have that this time. The rooms need a good deep clean and some TLC. In our usual beach suite, the grouting on the bathroom floor tiles has turned black in places with a crusty layer on top. Some grout has also come up completely. It also seemed like the outside of the toilet had not been cleaned, as it had some dried urine marks on it... There were also dried toothpaste splatters underneath the shelf above the sink. We also found a hair on the bathroom floor. The finishing piece around the top of the rainfall shower has also been broken for at least 2 years now - it's not really a big deal, but just shows that either no one checks for these things or they don't care to fix them. Furniture and decor across the hotel is generally a bit tatty, and doesn't feel like luxury. The breakfast menu seems to have changed since our last visit, and IMO not for the better (but that is just our preference). We really like the spa and my wife had an enjoyable massage, but said the masseuse never asked about pressure, comfort, etc.. unlike in previous years. Overall - we no longer think this hotel is worth the money. It's definitely in need of some TLC to bring it back up to the level you're paying for.

vähemmän

“Wonderful views, lovely staff. New chef and menu needed. Price needs to match overall offer.”

What they do well : staff are extremely nice, from dining room to housekeeping to front of house. Nothing is too much trouble. They go the extra mile to make your stay great. Views are fantastic and the location is right on a beautiful sandy beach. The spa is really great, including a large hot bub… lisää

What they do well : staff are extremely nice, from dining room to housekeeping to front of house. Nothing is too much trouble. They go the extra mile to make your stay great. Views are fantastic and the location is right on a beautiful sandy beach. The spa is really great, including a large hot bubbles pool which is blissful and outdoor swim pool and large sauna. All look out over the sea. Rooms are clean, comfortable and the bathrooms spotless. Less good: dining is not great. They need a new chef. Breakfast is not well cooked or conceived and over-complicated.. and just overall not the treat you’d look forward to. Simple, traditional semi buffet would be better. Less expensive hotels do it better. I think the coffee / tea set up in the rooms needs a rethink. Price - these are four seasons prices. It just isn’t a four seasons experience. Better dining would really elevate things. Small detail - synthetic hollow fibre pillows were a bit cheap and I found them very uncomfortable. For the price level that needs looking at. Highlight - all the staff .. and the spa overlooking the sea.

vähemmän