Macdonald Hill Valley Hotel, Golf And Spa

“Wouldn’t bother again”

Can’t fault the spa treatments but wont go again or recommend this place. My gluten free afternoon tea was served still frozen so the sandwiches were inedible. Staff kept referring to our booking as being last minute but we booked weeks in advance. The alleged lateness was also given as the reas… lisää

Can’t fault the spa treatments but wont go again or recommend this place. My gluten free afternoon tea was served still frozen so the sandwiches were inedible. Staff kept referring to our booking as being last minute but we booked weeks in advance. The alleged lateness was also given as the reason for there not being any gluten free scones. No apology was offered for the venues obvious lack of communication between the spa and the kitchen. The relaxation room was lovely but after treatments we were told to hydrate yet the water containers were empty and not refilled even after we asked - instead we were directed to the pool side. The lockers are terrible - many seemed not to lock, a regular told us she had given up on trying to lock them and staff didn’t seem bothered. One of the 3 hairdryers was not working. And as a last word, I really appreciate the fact that access to the ladies changing room is secured at the spa entrance however as day users we had to wait to have a member of staff let us in to get to the only toilets available. There is no locked access to the ladies changing area and showers if you go in from poolside!!

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