Stratton House Hotel & Spa

“Extra hidden charge”

Booked and paid for a family room for our Son's wedding. Room was fine and we had a lovely stay. Upon our return home we had been charged an extra £20 for a bed for our Grandchild who stayed in our room on a sofa bed. I would like to know why this charge was added which we were never told about or … lisää

Booked and paid for a family room for our Son's wedding. Room was fine and we had a lovely stay. Upon our return home we had been charged an extra £20 for a bed for our Grandchild who stayed in our room on a sofa bed. I would like to know why this charge was added which we were never told about or agreed to.

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“Faulty Towers?”

Our second visit t this hotel, we went the same time last year, not such a good experience this time. On arrival the Receptionist insisted we still owed part payment of our stay, the full amount had been taken by them 2 days before our arrival. The amount was £110, a substantial amount. She was qui… lisää

Our second visit t this hotel, we went the same time last year, not such a good experience this time. On arrival the Receptionist insisted we still owed part payment of our stay, the full amount had been taken by them 2 days before our arrival. The amount was £110, a substantial amount. She was quite rude, insisted I check with my bank, offered no apology for their mistake, grudgingly accepted and said she'd corrected but when I checked out 3 days later I was presented with the same bill! Something very wrong somewhere.i suggest anyone visiting check their bill carefully. We had our dog with us so our room.was at the back overlooking the bins, not where we were last year. Our TV in our room wasn't tuned in so.my husband couldn't watch the football. The staff around were very hard working , so much so that the friendly feel of the hotel has definitely changed. Shame because its a lovely place, the food is good, it's got beautiful gardens. Not sure what's gone wrong.

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