Stratton House Hotel & Spa

“Great staff, so welcoming!”

Such a great stay and the staff are fantastic, so helpful and friendly … Alex behind the bar, Hannah - working on her birthday - Tatiana in reception and Ruby in the spa. Will be back.

“Lovely building and nice overall experience but room less good”

Lovely old building with lots of space and a nice walled garden. Some very friendly staff. It’s a bit of a way outside Cirencester but it’s only a 20 minutes walk and some of that is down a very scenic street. The breakfast was good and the food in the evening reasonable. My room - room 1 - w… lisää

Lovely old building with lots of space and a nice walled garden. Some very friendly staff. It’s a bit of a way outside Cirencester but it’s only a 20 minutes walk and some of that is down a very scenic street. The breakfast was good and the food in the evening reasonable. My room - room 1 - was less good - I was on my own but the price for a single was the same as a double. And the room overlooked the kitchen ( although to be fair it wasn’t noisy or smelly). The worst thing was a VERY bright security light very near the bed, which meant a green glow all night and I found it hard to sleep. A previous guest had tried to cover it up with toilet paper, so there was toilet paper hanging from the ceiling! When I asked for it to be dimmed I was told it was there “ for my security” which I thought was a rather dismissive answer. If it really can’t be turned down I think the hotel should provide eye masks.

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“Cosy country hotel / spa”

Perfect location for visiting, Cirencester, GWR steam railway, The farmers dog pub and Didley Squat Farm. Our afternoon tea on arrival was delicious. Staff friendly and helpful, lovely large room was immaculate. So much choice for breakfast from fresh fruit, pastries to hot food to order. We used t… lisää

Perfect location for visiting, Cirencester, GWR steam railway, The farmers dog pub and Didley Squat Farm. Our afternoon tea on arrival was delicious. Staff friendly and helpful, lovely large room was immaculate. So much choice for breakfast from fresh fruit, pastries to hot food to order. We used the spa during our stay which is small but lovely, clean and all facilities work. We had a massage which was amazing. Only slight disappointment was the meal in the first night, waiter not very knowledgeable, food mediocre and my Expresso Martini was 3/4 full. Good value for money too

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“Disapointingly Poor Customer Service”

Lovely building, very good food, clean and comfortable surroundings including outdoor area. So disappointing that the service is exceptionally poor. A surprise birthday trip was spoiled by incredibly bad communication. Firstly, when my husband made the booking by phone, explaining that it was a s… lisää

Lovely building, very good food, clean and comfortable surroundings including outdoor area. So disappointing that the service is exceptionally poor. A surprise birthday trip was spoiled by incredibly bad communication. Firstly, when my husband made the booking by phone, explaining that it was a surprise for me so the spa treatment required as part of the package couldn't be booked because he didn't know what I'd choose, he was told it wouldn't be a problem. Very disappointing then, to find that our break hadn't been booked as a package. The lady in the spa was very understanding, checked our details and suggested we went through to the hotel reception. We did this, explained the problem, and asked that the booking was changed to include the required package. The receptionist, in an unfriendly tone, told us he "couldn't just retrofit" our booking. He told us he was on reception and wasn't able to make the decision. We asked him to contact someone who could. He stared for a while and said "Well not right now!". There was no-one waiting at reception and there was another member of staff to cover if necessary. We were left to return to the spa and sort out payment for that afternoon and another visit a couple of days later. We have never experienced such indifferent rudeness in any hotel. Our request for the change to our booking doesn't appear to have been followed up. Four weeks ago I posted a long letter to the owners of Stratton House Hotel, detailing our dissatisfaction. To date we haven't been contacted.

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