Doubletree By Hilton Coventry

“Excellent hotel and staff”

I can’t fault this hotel and the service we got. I had to ask for an extra bed to be put in the room which they did at no extra cost with no issues, the welcome we got was lovely, the reception staff were fantastic, they chatted to the children and also made them feel so welcome, the warm cookies o… lisää

I can’t fault this hotel and the service we got. I had to ask for an extra bed to be put in the room which they did at no extra cost with no issues, the welcome we got was lovely, the reception staff were fantastic, they chatted to the children and also made them feel so welcome, the warm cookies on arrival also went down extremely well! The room was beautiful, spacious and very clean. The restaurant was lovely and the food was absolutely delicious. Unfortunately I left my kindle there by mistake but, the hotel found it and were so helpful in getting it back to me. Really impressed with every aspect of our stay, I would definitely choose to stay here again if in the area.

vähemmän

“Great food, staff and value - but let down by 'health club' and pool”

Could not fault the food, or the service. Lovely staff in the restaurant who were more than helpful when we had various requests. We did ask them to remove the 12.5% added service charge so we could decide our own tip! Beverly on reception was a delight! The pool and facilities were very basic… lisää

Could not fault the food, or the service. Lovely staff in the restaurant who were more than helpful when we had various requests. We did ask them to remove the 12.5% added service charge so we could decide our own tip! Beverly on reception was a delight! The pool and facilities were very basic, small and just low standard. The man on reception was useless - I was holding a key card so obviously a hotel guest and not a member - he did not offer me a towel, tell me where to go or explain you had to exchange your key card if you wanted an key to the lockers! Had to comeback out to reception half dressed. There was one loo cubicle which ladies were using to get dressed in as there was no private changing space, just one small bench for everyone. The pool was tiny and there is a limit to the amount of folk so there was a queue to use it - one in and one out! There should be a booking time system for use. Tiny area for such a large hotel.

vähemmän

“Great hotel. Don’t go for the spa.”

Apart from the extractor fan going on in the bathroom all night, the room was lovely. A bottle of water might have been nice in the room rather than taking a jug of iced water upstairs. Comfy beds/tea & coffee. The spa was VERY small. We had to ask for towels and lockers and found out later we wer… lisää

Apart from the extractor fan going on in the bathroom all night, the room was lovely. A bottle of water might have been nice in the room rather than taking a jug of iced water upstairs. Comfy beds/tea & coffee. The spa was VERY small. We had to ask for towels and lockers and found out later we were meant to have been told to sign in. The changing room was tiny with NO changing rooms and three tiny showers with curtains. No pegs anywhere so you had to put your towel on the floor by the pool. No way of clipping your locker key to your swimwear. Not glamorous, very noisy with children, steam room, jacuzzi and sauna were nice. Needs desperately updating. (Bigger/changing rooms/loungers/adult area?) Food in hotel was really delicious and service VERY good. Would recommend hotel, but not the spa.

vähemmän