Ockenden Manor Hotel & Spa

“Pampering perfection”

Wonderful hotel. We stayed in a Cuckfield room which is on the second floor. Beautiful views, gorgeous big bed with scrumptious linen and a large bath. The Spa is exceptional with complimentary hot drinks and the outdoor pool and jacuzzi very special. Fabulous food and a wonderful English Wine menu… lisää

Wonderful hotel. We stayed in a Cuckfield room which is on the second floor. Beautiful views, gorgeous big bed with scrumptious linen and a large bath. The Spa is exceptional with complimentary hot drinks and the outdoor pool and jacuzzi very special. Fabulous food and a wonderful English Wine menu which was a joy to see. Hopefully will return sometime soon.

vähemmän

“Lovely hotel in a great location”

A lovely hotel and no doubt a great spa break. Nice rooms, great staff and a good location. Would’ve like an early morning gym burst but the spa isn’t open until 7am - my problem more than the hotels but it will be a future consideration when I’m over this way on business and need somewhere to st… lisää

A lovely hotel and no doubt a great spa break. Nice rooms, great staff and a good location. Would’ve like an early morning gym burst but the spa isn’t open until 7am - my problem more than the hotels but it will be a future consideration when I’m over this way on business and need somewhere to stay.

vähemmän

“Excellent but for untrained restaurant staff....”

Had an overnight stay which I very much enjoyed despite the underwhelming restaurant staff. The food was excellent but the head waiter/maitre d' or whatever one is called these days was very odd, though very pleasant. Kept sniffing and it did make me wonder what he might have snorted due to his ec… lisää

Had an overnight stay which I very much enjoyed despite the underwhelming restaurant staff. The food was excellent but the head waiter/maitre d' or whatever one is called these days was very odd, though very pleasant. Kept sniffing and it did make me wonder what he might have snorted due to his eccentric behaviour including taking my order standing at the till, 6ft away and shouting my order at me whilst leaning back in a most casual and inappropriate manner. At breakfast I was not allowed to sit where I wanted because I was told that table is set for lunch. Ten minutes later the waiter started re-arranging the lunch table and when I questioned him he said they had a cancellation and it was now being set for afternoon tea.... whilst I was still waiting for my breakfast to appear. It's a pet hate when waiters and restaurant staff tell you where you can sit. When I pay £300 for B+B, I expect to be able to sit anywhere I like in the restaurant. I dared to ask the little oriental waitress to fetch marmalade after she pointed out where I could find it....if looks could kill. Another fabulous place spoilt by untrained staff .......shame as I would like to have returned, but won't.

vähemmän

“Over priced menu which didn’t deliver.”

Recent lunch at Ockenden Manor. Unfortunately, the overall experience had dipped from our previous dining experiences there. The menu was uninspiring and greatly over priced. This would have been acceptable had the quantity and flavours delivered. However, they were found wanting on both levels. Se… lisää

Recent lunch at Ockenden Manor. Unfortunately, the overall experience had dipped from our previous dining experiences there. The menu was uninspiring and greatly over priced. This would have been acceptable had the quantity and flavours delivered. However, they were found wanting on both levels. Serving staff were polite but lacked top end customer service skills. The dining room was only at 25% capacity and lacked any real form of ambiance. This used to be the go to dining destination in the area for special occasions, however, that day is long gone.

vähemmän