Copthorne Hotel Merry Hill Dudley

“So welcoming which makes the stay perfect.”

The check was superb Tony was professional yet friendly and welcoming. A great room on high level overlooking canal and surrounding area always much appreciated. He acknowledged us both and it was another excellent stay. Nothing seemed too much trouble. Another great night at the copthorne after a … lisää

The check was superb Tony was professional yet friendly and welcoming. A great room on high level overlooking canal and surrounding area always much appreciated. He acknowledged us both and it was another excellent stay. Nothing seemed too much trouble. Another great night at the copthorne after a hot and lovely day the fan was much appreciated too. Breakfast was superb Archie welcomed us and was very helpful throughout breakfast. It was lovely to see him smiling throughout our breakfast. Thank you so much. We are back next Sunday for another stay after our adventures in Wales. Looking forward to this too.

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“Excellent friendly service . Lovely Hotel.”

Fabulous stay , so far . I’m here on business for 2 nights . Check in was really friendly and helpful . I have a lovely dual aspect room with walk in shower . Had an issue with my tv , the guy from the front desk was up in a flash to sort it and when he couldn’t he organised maintenance to come .… lisää

Fabulous stay , so far . I’m here on business for 2 nights . Check in was really friendly and helpful . I have a lovely dual aspect room with walk in shower . Had an issue with my tv , the guy from the front desk was up in a flash to sort it and when he couldn’t he organised maintenance to come . By the time I’d enjoyed a leisurely swim and returned to my room it had been fixed . I’ve just had dinner in Faradays ( hotel restaurant ) . 3 courses for £20 from 5 to 6pm and they were big potions . Food tasty and piping hot and arrived quickly . All the staff in the restaurant were all really lovely and helpful, nothing was too much trouble. I’ve got another night but so far so good .

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“A brilliant stay”

Anything we needed was there within 5 minute's brilliant staff nothing to much trouble

“3 star service”

Unfortunately, the Copthorne gets a 3 star from me. The staff are helpful and friendly at check in. The room was rather dated and some parts were a bit in need of repair like the mini fridge door with no handle on it, things like that. The room had sufficient lighting and a huge window letting li… lisää

Unfortunately, the Copthorne gets a 3 star from me. The staff are helpful and friendly at check in. The room was rather dated and some parts were a bit in need of repair like the mini fridge door with no handle on it, things like that. The room had sufficient lighting and a huge window letting light in which was pleasant. However, the hotel does not have air conditioning in the rooms, so it was a very hot night. During my visit was during a heatwave so it was nice to see they provided a fan so the staff are trying. The TV had YouTube and Netflix applications rather than just channels. The bed was comfortable and very soft. Unfortunately the hotel room window didnt open very much so it was hard to get a breeze in the room. Overall the room was very basic with basic amenities like tea and coffee, TV, hair dryer etc. For a 4 start hotel, you expect a bit more. For example the mini bar only had a case of beer inside it for a charge. There was no bottled water in the room or anything really complementary. I wouldn’t say it would disappointing but its really kind of in between a 3 star hotel and a 4 star hotel. I think the only reason it is 4 star is due to the spa and wellness facilities which you may access. Overall, it was a very basic hotel room and experience with basic service.

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