Copthorne Hotel Merry Hill Dudley

“Love this hotel”

Easy booking on App. Staff very friendly and helpful. Didn't have food this visit but have in the past and very tasty. Love this hotel.

“Comfortable and relaxing, with excellent customer service”

First impressions were favourable - a friendly welcome, then opening the door to a light, spacious and well equipped room with partial views of the waterfront. The atmosphere throughout the hotel was relaxed and welcoming. Restaurant manager Vicky was outstanding in her care for my disabled young … lisää

First impressions were favourable - a friendly welcome, then opening the door to a light, spacious and well equipped room with partial views of the waterfront. The atmosphere throughout the hotel was relaxed and welcoming. Restaurant manager Vicky was outstanding in her care for my disabled young adult son. The Restaurant opened out onto a large terrace with a selection of open and covered seating, overlooking the Dudley canal. That was definitely the best view. Merry Hill is not the most attractive area, but there were pleasant walks along the recently developed canal, passing moored narrowboats and the occasional fisherman. We enjoyed the indoor pool and jacuzzi, appreciating the long opening hours, from 6.30am until 9.30pm. We swam with several local club members, who along with the staff, were friendly and accommodating. However, the sports facilities should include a disabled changing room that has a shower. Nightly prices vary: it is possible to get excellent deals if you are able to be flexible on dates, and joining the Millenium Club provides extra bonuses. We thoroughly enjoyed our stay, appreciated the kindness of the staff and hope to return.

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“Great Experience”

All round great. Only wish we has an AC in the room as adds on

“Below average”

Very pleasant & helpful staff. As it was the bank holiday weekend the bedroom was hot, no AC, just a fan which wouldn"t adjust fully, so we couldnt gain full benefit from it. It really did need replacing. Tge sheetdidnt fit the ved, it didnt go down the wnd sides of the matress expoaing the matress… lisää

Very pleasant & helpful staff. As it was the bank holiday weekend the bedroom was hot, no AC, just a fan which wouldn"t adjust fully, so we couldnt gain full benefit from it. It really did need replacing. Tge sheetdidnt fit the ved, it didnt go down the wnd sides of the matress expoaing the matress cone the morning. Had it been winter it nay have been cold as the duvet barely covered the top if the bed. The bathroom looked superficially great but upon closer inspection needed some tlc. Breakfast was at best okay, items ran out & some were missed topping up by the staff. For dinner I had the chicken nasala and was pleasently surprised by the quality. The bhajis were also good but not the samosas (more like mush stuffed inside pastry with little flavour). Si, hence my rating.....woukd I stay here agin, alas thats a big no.

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