Crowne Plaza London - Kingston By Ihg

“The staff make this hotel”

We stayed here for three months during the sale and purchase of our property. We had a wonderful stay made perfect by the attentive staff. Every department of the hotel appeared to work together to ensure their guests have the best time. Nothing was too much trouble for them. Our room was spacious… lisää

We stayed here for three months during the sale and purchase of our property. We had a wonderful stay made perfect by the attentive staff. Every department of the hotel appeared to work together to ensure their guests have the best time. Nothing was too much trouble for them. Our room was spacious and well equipped with gorgeous views over the river. We couldn’t make use of the balcony as during our stay I think it rained every day. Housekeeping made sure our linen was changed regularly the carpet hoovered and everything looked lovely after their visit. We enjoyed meals in the restaurant and staff were knowledgeable about the food being prepared by the staff. Thank to reception who ensured we remained in the same room even though every two weeks we were there adding more days. Your patience was appreciated. We will be back in the better weather to enjoy the hotel when it’s warmer. Thank you Crowne Plaza for easing a stressful time for us allowing us to relax and enjoy our stay.

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“Review of 19/2/2026…..”

Review of THECHA Restaurant inside the Hotel. Came here for a lunch and afternoon chat with friends from Thames Ditton, Claygate and Hinchley Wood. The restaurant opened in October 2025, and is very smart, and modern. All staff members were utterly charming, friendly and terrific. Menu is broad… lisää

Review of THECHA Restaurant inside the Hotel. Came here for a lunch and afternoon chat with friends from Thames Ditton, Claygate and Hinchley Wood. The restaurant opened in October 2025, and is very smart, and modern. All staff members were utterly charming, friendly and terrific. Menu is broad with many options for all. Food quality I found to be excellent. Mumbai Burger was delicious as was the Egg Curry and Aubergine Curry. Problems? All food came out ‘staggered’ - 5-7 minutes between the four of our dishes being delivered to the table, which needs to be addressed, I’d say, also that 2 Boiled Eggs and 4 Baby Aubergines weren’t sufficient in the two separate curries, However, the food was very good indeed, and service was superlative.

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“Amazing Kindness”

The team at this hotel could not have been more amazing. They were attentive and kind right from the start of our 2 night stay. My wife and I ended up picking up a stomach bug (I should say we didn't eat in the hotel) and were really quite poorly. The reception staff ended up giving us a late che… lisää

The team at this hotel could not have been more amazing. They were attentive and kind right from the start of our 2 night stay. My wife and I ended up picking up a stomach bug (I should say we didn't eat in the hotel) and were really quite poorly. The reception staff ended up giving us a late checkout so we could try and get better. My wife was visibly unwell when we eventually left the room and the staff kept coming over and asking if there was anything they could do to help. Amazing kind people and superb customer service. The staff are an absolute credit to this hotel.

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