Sheraton Heathrow Hotel

“Lost & Found.”

Thanks to the diligence of Tatiana, housekeeping manager, my "left by mistake" ipad was handed into the security department, and handed back to me two days later when I returned to the property. This hotel has a great team and consistently delivers what you want from an airport property. Locati… lisää

Thanks to the diligence of Tatiana, housekeeping manager, my "left by mistake" ipad was handed into the security department, and handed back to me two days later when I returned to the property. This hotel has a great team and consistently delivers what you want from an airport property. Location, efficiency, cleanliness, a happy team and a warm welcome. I would also like to recognize Jay on reception who handled the situation perfectly.

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“Great service”

Sony was a brilliantl host. Informative and friendly. Great customer service.

“Outstanding service”

Daljinder was outstanding and a credit to your company

“Good stay but room for improvement”

Overall I enjoyed my stay here, however encountered several issues which unfortunately resulted in a lower rating. The price of the room was acceptable given proximity to Heathrow Airport and parking was a reasonable price compared to other Heathrow hotels. Hotel is modern and well presented. I e… lisää

Overall I enjoyed my stay here, however encountered several issues which unfortunately resulted in a lower rating. The price of the room was acceptable given proximity to Heathrow Airport and parking was a reasonable price compared to other Heathrow hotels. Hotel is modern and well presented. I experienced several issues during my stay this included general cleanliness of my room, the room service app not working and the food being average for the price, lack of maintenance of the room (Wood coming away from TV surround and dents in ceiling), along with the plug in sink not operating correctly. The main issue I experienced was the fact that both twin beds in the room had double duvets inserted into single duvet covers, these had been folded over, however therefore didn't fit the single covering. This resulted in me having to adjust both beds before I was able to get to sleep. The room was quiet though, despite being near to the airport and main road and was very pleased with this. Room contains all amenities you would expect, iron/ironing board, Tea/Coffee facilities, hairdryer and body wash/hand soap. I reported all issues to reception and was promised I would be contacted back that day. I then had to email to chase a reply several days later, whilst I received a response from the hotel, the response was not satisfactory and despite emailing again was sent the same reply word for word by 2 members of management. I have since replied to both emails and have not received any further communication. I am very unhappy with the lack of loyalty placed in an elite member at this property and feel that the service provided post-stay is disappointing.

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