Hazlewood Castle & Spa

“Great stay!”

We stayed in the Lavender Suite. Really enjoyed the stay, room needed a little TLC in parts but felt like it had it's original character and charm. It was warm and cozy. The bath was huge, the bed was comfy, the views and the grounds were amazing, and the food was great. The whole place had a re… lisää

We stayed in the Lavender Suite. Really enjoyed the stay, room needed a little TLC in parts but felt like it had it's original character and charm. It was warm and cozy. The bath was huge, the bed was comfy, the views and the grounds were amazing, and the food was great. The whole place had a real sense of history and authenticity. Amanda was a very gracious host and instantly made us feel at home.

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“Fantastic stay once again”

Always a brilliant stay ,staff ready to help with smile on face Rooms clean and tidy

“Fabulous venue, great food, helpful and efficient staff.”

We recently booked the Old Dining Room at Hazlewood Castle for my husband’s 80th birthday for a get-together meal with the family. The room is absolutely gorgeous, light and airy and the table was set beautifully. The staff were excellent, so helpful and efficient and the food was really good quali… lisää

We recently booked the Old Dining Room at Hazlewood Castle for my husband’s 80th birthday for a get-together meal with the family. The room is absolutely gorgeous, light and airy and the table was set beautifully. The staff were excellent, so helpful and efficient and the food was really good quality. They put some background music on for us and staffed our own bar area, the facilities were perfect with coat hanging area and toilets nearby. The castle itself is set in beautiful grounds with a lovely drive towards it. It’s very convenient just off the A64 but far enough into its own grounds to be quite private. There are peacocks wandering around the grounds, showing off their plumage just in time for photos. We had a wonderful time and would definitely go again.

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“Disappointedly letdown due to unsatisfactory standards and costs that don’t match the expectations.”

We returned to the castle 11 years after our last stay but was sadly met with disappointment in many ways. We had booked an overnight stay with two course evening meal and breakfast (£170) We then added four spa treatments as an extra treat (£140) Our treatments were booked at the imagine spa for… lisää

We returned to the castle 11 years after our last stay but was sadly met with disappointment in many ways. We had booked an overnight stay with two course evening meal and breakfast (£170) We then added four spa treatments as an extra treat (£140) Our treatments were booked at the imagine spa for 13.00 and 13.30 (husband and wife). We arrived at 12.45 and was greeted by a lady in a badly stained/bleach spattered dress to be told the times were 14.00 and 14.30. I checked my confirmation which clearly showed my times were correct but was told firstly someone else was booked in at 13.00 but then secondly they don’t book at that time as it’s ’break time’. We were ushered to the lounge for a complimentary coffee to wait. I queried the time mixup with reception showing my confirmation booking but was now told they were a member of staff short so the owner had to step in to help out! We returned for our treatments, changed and waited in an area that was very dusty and in need of some TLC. We then commenced our treatments which were lovely and relaxing. Sadly the relaxing lounge area was too busy and we were unable to finish off our session so left to change and check in for our stay. We were given the room ‘Lily’ which was across the courtyard away from the main castle. Upon entering it was spacious, bright and had a great sized bed. Unfortunately the carpet was badly stained, the cushion covers on the bed were stained and dirty, the headboard had greasy head marks, the bathroom had black mould and rust stains, the floor needed a mop, the TV couldn’t be operated as the remote was faulty (even after asking for the batteries to be changed) , the wardrobe had all of THREE coat hangers and was in desperate need of some paint inside. We then had a walk round the grounds before going to the lounge for a pre dinner drink. We decided to pay for the drinks not adding them to our room and went to change for our evening meal. Lying in the bath I was met with thick, wet black mould covering the underneath of the soap holder and rust stains coming from the taps. The floor needed a mop particularly in the corners and around the radiator. The towels however were great but don’t rely on any toiletries as they were very sparse. The restaurant downstairs was comfortable but the menu was limited and several items had a supplement to any pre paid packages. We had a starter each of crab and ham hock followed by rump steak and sea bass. One of our forks was changed as it was dirty and my steak knife was left on the table upside down and my other knife not removed away. No fish knife was given. The wine bucket was also plonked on the table rather than placed in a holder which caused the already small table to be cramped. Sadly our wine glasses didn’t match which just seemed another oversight of attention to detail. There was no bread offered or served whilst we waited. We both enjoyed our food along with a bottle of wine and the waiting staff were pleasant but short of training. It appears there isn’t a dress code for the restaurant. Not sure if that’s a sign of the times though now. Returning to the upstairs lounge we were left waiting to place our order for some time until the lovely receptionist (Amanda I think?) saw us and went to get someone. We then had an Irish coffee each which we added to our room before retiring. Unfortunately again we were given mis matched glasses! The room although in need of TLC and some extra cleaning was comfortable, quiet and we enjoyed a good nights sleep. Breakfast was booked for 09.00 (choice given upto 09.30) we both had the cooked option which took approx 30 mins from ordering. Unfortunately a nearby table of four had been overlooked and still hadn’t received their order after 40 mins wait and still hadn’t when we left after arriving after them too. Upon checking my invoice which had been emailed earlier in the morning I noticed a charge for the pre dinner drinks we had already paid for plus service charge plus another service charge for our supplements charged for our menu choices along with dirty fork, mismatched glasses and poor cutlery placement. Reception removed these charges at our request. Overall our stay was pleasant but the hotel is sadly in need of some work, an uplift in standards and training plus a keen eye to oversee things and implement improvements.

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