Hilton Northampton

“Lovely hotel - 5* customer service from Nicha”

Fantastic staff, lovely rooms, and overall great atmosphere. Our stay was amazing from beginning all the way to the end. We were greeted by Nicha, the hotel receptionist late in the evening, so we're surprised to find her back doing a shift at the crack of dawn smiling and tending to our every ne… lisää

Fantastic staff, lovely rooms, and overall great atmosphere. Our stay was amazing from beginning all the way to the end. We were greeted by Nicha, the hotel receptionist late in the evening, so we're surprised to find her back doing a shift at the crack of dawn smiling and tending to our every need. Breakfast was also superb, offering a wide variety of options including hot meals, tasty pastries and fresh waffles or pancakes if you decided you wanted one. The rooms were spacious and clean and had a good size television too. What topped the whole experience though, were the staff, in particular Nicha. Her customer service was outstanding, and if passing through the area again this Hilton would be my preferred hotel to stay in primarily because of the service we received from her. Thank you Nicha- you made our trip special. Would highly recommend!

vähemmän

“Wholly recommend”

Such helpful staff, genuinely kind and thoughtful. In particular we would like to thank Sandra, who is so friendly, helpful, knowledgeable and went above and beyond to help accommodate even special requests and ensure food allergies needs were met. I have never been treated with so much care and at… lisää

Such helpful staff, genuinely kind and thoughtful. In particular we would like to thank Sandra, who is so friendly, helpful, knowledgeable and went above and beyond to help accommodate even special requests and ensure food allergies needs were met. I have never been treated with so much care and attention! Thank you Sandra you made our stay absolutely amazing. A Shoutout to Marta too, such a friendly and helpful member of staff as well.

vähemmän

“Decent place”

Good location, Nicha from front desk very helpful and friendly. F&B service needs a lot of improvement. No table service, no check back, no table clearance on time etc. Overall a good place to stay as long as you don’t need to use the f&b service.