Holiday Inn Express Leigh - Sports Village By Ihg

“Lovely place to stay”

My stay was just a little lay over on my travels. The hotel was lovely to stay in. Nice and clean rooms, as well as communal areas. All staff i encountered were lovely, helpful and friendly. The room was a nice size, everything I needed for a little lay over. Had a good sleep, no disturbances. … lisää

My stay was just a little lay over on my travels. The hotel was lovely to stay in. Nice and clean rooms, as well as communal areas. All staff i encountered were lovely, helpful and friendly. The room was a nice size, everything I needed for a little lay over. Had a good sleep, no disturbances. I went for the breakfast in the morning which is like a buffet style. It had a lot of different options, well stocked and very tasty! There was a lovely young gentleman who greeted me in the morning and was very helpful and cheerful, I believe the name to be Ricky, but i may be mistaken on that. Upon checking out, there was a young girl on the desk who was just as helpful but I didnt quite catch her name.

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“Sited next to the Rugby ground but you can hear the noise outside”

Stayed here as we were taking our daughter to a judo competition which was based next door. The rooms were large with tea and coffee facilities and there was a. strong overhead shower in an area wide enough for a family with shampoo and soap. Large beds with plenty of pillows but the trouble was … lisää

Stayed here as we were taking our daughter to a judo competition which was based next door. The rooms were large with tea and coffee facilities and there was a. strong overhead shower in an area wide enough for a family with shampoo and soap. Large beds with plenty of pillows but the trouble was you could her people up and down the corridors. There was a large car park outside which was free of charge and inside there was a large breakfast bar. The food was substantial with all the usual things available.

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“Disappointing and uncomfortable Stay for what seemed like a nice place.”

Made a phone booking and lady on phone either did not understand or was not listening to our requests re Double Room, Parking, Breakfast etc. Had to ask her to read back what we were asking for, as she did not seem to be communicating it back to us very well. Arrived at hotel late in the evening, … lisää

Made a phone booking and lady on phone either did not understand or was not listening to our requests re Double Room, Parking, Breakfast etc. Had to ask her to read back what we were asking for, as she did not seem to be communicating it back to us very well. Arrived at hotel late in the evening, was raining heavily outside and we had just travelled some distance to get to the hotel and just wanted to get up to room asap and unload our luggage. The above became apparent, only when we got up to our room, we were disappointed to find it was a twin room and not the double we had requested! Annoyingly, there was no telephone in the room to call down to reception and we had to make that call on our mobile. That again was even more frustrating when reception or manager's option did not answer and we had to then inconveniently travel all the way back down to reception to address this issue. We requested that we be allocated a double room, as we had stated, only to be told that there was no double rooms available and that the lady on the phone should have been clear when booking....she wasn't at all and at no point was we informed that there was not or possibly was not any double rooms available, or we would not have continued with our booking at that time! If we had been informed before our drive to the hotel, that there was not a double room available, we would have booked elsewhere. Being so late at night and being tired from travelling, we did not have the time or energy to be going back to room, hauling luggage out and going to the car in the pouring rain to move to another hotel, at this point. We were advised by the staff to make a complaint, if not happy. Neither of us slept well at all and had a restless night, in separate single beds. This was very disappointing for 3 reasons.... 1. It seemed like a nice hotel and staff were as helpful as they could be at reception, in the circumstances. 2.It was a location and hotel we were checking out for potential business use for both accommodation and business facilities, for us and our clientele and events. 3.It was supposed to be a relaxing personal stay for us also. I must say, this was not a very good experience at all and nothing was even offered in any way to even alleviate this, apart from saying that there was nothing they could do and we would have to raise a complaint. Unfortunately, this was a very uncomfortable night and a disappointing experience and stay for us both and on such a miserable night weather wise, to cap it all.

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