Novotel London Brentford

“Magical option just outside of London with an indoor pool”

The staff were super friendly and welcoming and it was great to have the pool option from 6am-10pm with a 24 hour gym. There was a little bit of road noise from the M4 but that was mainly in the afternoon. It's about a 15 minute walk from Brentford Station so if you have luggage consider catching a… lisää

The staff were super friendly and welcoming and it was great to have the pool option from 6am-10pm with a 24 hour gym. There was a little bit of road noise from the M4 but that was mainly in the afternoon. It's about a 15 minute walk from Brentford Station so if you have luggage consider catching a taxi. I had a very peaceful nights sleep and a lovely rain shower in the rooms on the 6th and 7th executive floors. The WiFi was over 100mb/s which is the fastest I've had in a hotel room for a while.... also lovely big flatscreen TV in the room for relaxing at the end of a long day in London.

vähemmän

“Excellent Hotel and Outstanding Customer Service”

I recently stayed at Novotel London Brentford and had a fantastic experience. The hotel was clean, modern, comfortable, and the staff were welcoming throughout my stay. The room was excellent, the facilities were great, and overall it was a very enjoyable visit. Following my stay, I unfortunately … lisää

I recently stayed at Novotel London Brentford and had a fantastic experience. The hotel was clean, modern, comfortable, and the staff were welcoming throughout my stay. The room was excellent, the facilities were great, and overall it was a very enjoyable visit. Following my stay, I unfortunately received a parking charge despite having paid for hotel parking. The issue arose because the hotel car park was completely full when I returned later in the evening, leaving me with no available parking spaces despite already having purchased parking. After contacting the hotel, Muhammad Abbas, the Front Office Manager, went above and beyond to help resolve the situation. He listened to my concerns, communicated with the parking company on my behalf, and kept me updated throughout the process. Thanks to his efforts and professionalism, the parking charge was eventually cancelled. What impressed me most was the level of customer service. Muhammad genuinely cared about helping a guest and took ownership of the issue until it was resolved. That level of service deserves recognition. I would highly recommend Novotel London Brentford to anyone staying in the area. Great hotel, excellent facilities, and most importantly, staff who genuinely care about their guests. Thank you again to Muhammad and the entire team for a wonderful stay and for resolving the matter so professionally.

vähemmän

“Adequate hotel”

Good hotel could be improved arrived to watch a Wembley final and parked up parking is £15 a night quite expensive and you can only park in spots marked H very limited spots we arrived back from Wembley and my daughter wanted to use the pool and we were told you could not and must be pre booked we… lisää

Good hotel could be improved arrived to watch a Wembley final and parked up parking is £15 a night quite expensive and you can only park in spots marked H very limited spots we arrived back from Wembley and my daughter wanted to use the pool and we were told you could not and must be pre booked we were not informed of this prior to arrival which I think would be useful for people the breakfast cost is 21.50 with children free which for the two nights we stayed comes to £86 which I feel is excessive we went across the road to premier inn and got breakfast for £10.99 each and children free the rooms were adequate cool And comfortable as it was a heatwave done staff were very helpful on reception other not so especially regarding the pool would probably not stay again but if you get good price is adequate for stay into London

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