Clayton Hotel Manchester City Centre

“Amazing customer service”

I would like to recognise Melvyn for the outstanding customer service he provided during my check-in. After arriving at the hotel, I discovered that the air conditioning in my room was not working. Having travelled a long distance and feeling extremely warm and uncomfortable, this was quite frustra… lisää

I would like to recognise Melvyn for the outstanding customer service he provided during my check-in. After arriving at the hotel, I discovered that the air conditioning in my room was not working. Having travelled a long distance and feeling extremely warm and uncomfortable, this was quite frustrating. Melvyn listened to my concerns, showed genuine empathy, and dealt with the situation immediately. As I am staying for four nights, he kindly arranged an upgraded room at no additional cost, ensuring that I would be comfortable for the duration of my stay. What impressed me most was not just the solution, but the way he handled it – he was professional, friendly, approachable and genuinely cared about resolving the issue. Melvyn is a real credit to the hotel and made what could have been a negative start to my stay into a very positive experience. Please pass on my thanks and recognition for his excellent customer service.

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“Hotel review”

Lovely hotel, staff were friendly and helpful. Rooms were clean and food was good. Great location and great value for money.

“Farah receptionist”

Farah was so accommodating and helpful. A ray of sunshine.

“wouldn’t come again”

Me and my husband came for 3 nights. We payed for a nice room to have. the room was lovely we had no complaints other then the pillows were abit yellow and grubby and the mattress was too but we didn’t have much complied. The last night my husband was showering and i was downstairs in the bar whe… lisää

Me and my husband came for 3 nights. We payed for a nice room to have. the room was lovely we had no complaints other then the pillows were abit yellow and grubby and the mattress was too but we didn’t have much complied. The last night my husband was showering and i was downstairs in the bar when u came back upstairs i found water all over the floor and the bathroom was full of water i am assuming this is due to a leak in the shower as the showers were abit dodgey but again nothing that was worrying at the time. We called reception and the lady in reception was lovely and sent someone up to look at the damage. We were offered a room change and a man which i am assuming is the manager came up and gave us a key but with that he was rude and told us that he can’t use this room for another couple of days and that we should’ve been more careful. I found this upsetting as i struggle with anxiety and was worried that i was doing the wrong thing. We weren’t expecting a refund or anything else we were just expecting to be treated with kindness and understanding so we found this quite upsetting. Everything else about the hotel was lovely the bar and the food was wonderful and its a lovely location but unfortunately i don’t think i would choose to stay there again as i was upset and disappointed with the way i was spoken to by someone who is of such a high ranking at a hotel.

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