Travelodge Milton Keynes At The Hub

“Milton Keynes travel lodge”

Great service from Iman in the bar area very kind and courteous

“Best of a bad situation”

The team in the restaurant were amazing, Kelly,Giovanna and Ricky could not do enough to ensure the customers felt welcomed. They were all so hardworking and despite it being very busy they were attentive and professional. We did however have a couple of unsatisfactory situations during our stay. O… lisää

The team in the restaurant were amazing, Kelly,Giovanna and Ricky could not do enough to ensure the customers felt welcomed. They were all so hardworking and despite it being very busy they were attentive and professional. We did however have a couple of unsatisfactory situations during our stay. On arrival we sent one of our your members in to reception for the access code to the carpark and the male receptionist was rude and abrupt to her, even telling her that our booking was wrong. As it was the early hours of the morning and we were all tired we went straight to bed. During the night there was a lot of activity outside including attempts to get into our room, possibly by mistake, however I found it very difficult to relax and at one point, around 5am, I heard our door opening and an intoxicated female entered our room. She had clearly been given a key card to our room. This was clearing a safeguarding issues for all parties concerned. I was worried about our family and the young females wellbeing. We reported the events to the receptionist/ manager Chi, (I apologise as I have misplaced her name), who had taken over from the previous one. Naturally she was also concerned about our experiences however, she really took the time to listen, obtain all the information, recap and respond with empathy, professionalism and excellent customer service. To be honest, we had no intention of ever returning to this Travelodge and it is only because of the individuals mentioned above that we would use it again. Thank you.

vähemmän

“Reggaeland 2026”

We have stayed at this hotel for the past 3 years when attending Reggaeland. The staff are amazing, especially Kelly and Giovanna who are rushed off their feet at breakfast, they keep smiling and are helpful. The hotel is sold out for this event which does not equate to the staff ratio at the check… lisää

We have stayed at this hotel for the past 3 years when attending Reggaeland. The staff are amazing, especially Kelly and Giovanna who are rushed off their feet at breakfast, they keep smiling and are helpful. The hotel is sold out for this event which does not equate to the staff ratio at the check-in and bar areas. Due to the choose your room system that has been adopted for more money, it means if your room has already been chosen, you have to check back in which was not ideal at midnight. They advertise the bar for food and drinks and then put on 1 staff member who has the speed of a tortoise. @travelodge - if your hotel is fully booked due to thousands of people descending on Milton Keynes, put more staff on and please reward the few that have not stopped the weekend of 1st August

vähemmän

“Good and bad!!”

The bad issues are being dealt with by the hotel but there was alot of GOOD things about it. The Family room we had was a good sized room with 2 separate single beds for 2 young children... unlike options being offered by many hotels in the area. The breakfast was fantastic as was the service by ou… lisää

The bad issues are being dealt with by the hotel but there was alot of GOOD things about it. The Family room we had was a good sized room with 2 separate single beds for 2 young children... unlike options being offered by many hotels in the area. The breakfast was fantastic as was the service by our breakfast waitress KELLY who was great with my grandchildren and couldn't do enough to help. Also RICKY our breakfast chef who did us a stack of fresh pancakes and other additional items... Breakfast selection and quality was best ive seen at any Travelodge ive ever stayed at. Location was perfect. Right in the middle of bar and restaurant areas and only a short walk (15 mins) or a 4 min car trip to Snowzone and other attractions.

vähemmän