Hare & Hounds Newbury

“Friday night is NOT steak night!”

Ate here with family on a Friday night, we chose here as the Steak Night sounded interesting so it was very disappointing to be told that the special Steak Fridays as promoted on the website hadn’t been a thing for some time and it was the normal menu. The food was nice and service attentive but th… lisää

Ate here with family on a Friday night, we chose here as the Steak Night sounded interesting so it was very disappointing to be told that the special Steak Fridays as promoted on the website hadn’t been a thing for some time and it was the normal menu. The food was nice and service attentive but the place was boring, zero atmosphere and no reason to return.

vähemmän

“Excellent reception staff, appalling barstaff”

The reception staff were excellent, very friendly and helpful. The room was adequate. Unfortunately we were not told that it was necessary to place the card on the door for the room to be serviced. We have never encounterted this before and as a result our room was not serviced. Overall everything … lisää

The reception staff were excellent, very friendly and helpful. The room was adequate. Unfortunately we were not told that it was necessary to place the card on the door for the room to be serviced. We have never encounterted this before and as a result our room was not serviced. Overall everything was OK, not exceptional, but absolutely fine. The barman on the Saturday night was however appalling. We were remiss in only remembering that we did not have water in the room a minute or two after the last bell had sounded. The tall barman who had not in any case been very friendly reacted extremely badly, very rude and aggresive. We have never encountered behavour like it before.

vähemmän

“A disappointing stay”

The rooms are comfortable and well looked after. We didn’t have any hot water for the duration of our stay so couldn’t shower. It looked like someone had forgotten to switch on the boiler for the room in which were we staying. The staff tried hard to sort it out but were unable to before our de… lisää

The rooms are comfortable and well looked after. We didn’t have any hot water for the duration of our stay so couldn’t shower. It looked like someone had forgotten to switch on the boiler for the room in which were we staying. The staff tried hard to sort it out but were unable to before our departure. We also had to miss breakfast as it is not served until 8am on a Sunday and we had to leave at 7.30. I did mention our early check out when I booked but the later breakfast time was not highlighted. I have since emailed and requested a partial refund but 48 hours later and I am yet to receive a response. The response rate was unsurprisingly much quicker during the booking process. A disappointing stay.

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