The Randolph Hotel, By Graduate Hotels

“Thank you from Homeless Oxfordshire”

I am incredibly grateful for the brilliant support the Randolph Hotel has given Homeless Oxfordshire. Yesterday our Board of Trustees held their quarterly meeting at the hotel and received wonderful hospitality. This is the second meeting we have had at the hotel. In May the Randolph also supported… lisää

I am incredibly grateful for the brilliant support the Randolph Hotel has given Homeless Oxfordshire. Yesterday our Board of Trustees held their quarterly meeting at the hotel and received wonderful hospitality. This is the second meeting we have had at the hotel. In May the Randolph also supported our Race Across Oxfordshire event. Big thanks to everyone at the hotel for your kindness and fantastic support.

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“Excellent service, lovely and caring team”

The team at the Randolph in Oxford were amazing! They offered us one of their stunning meeting rooms completely free of charge so our charity could hold it's quarterly Board meeting. They even provided tea and coffee. Can't recommend highly enough!

“Wedding reception at the Randolph”

We had our wedding reception at the Randolph at the end of June and it was world class. The staff were excellent and looked after our every need to ensure our day went as smoothly as possible. The venue was beautiful and maintained exceptionally well, and the Randolph were very receptive and accomm… lisää

We had our wedding reception at the Randolph at the end of June and it was world class. The staff were excellent and looked after our every need to ensure our day went as smoothly as possible. The venue was beautiful and maintained exceptionally well, and the Randolph were very receptive and accommodating of all our needs both in the build up with all the wedding chaos in addition to the day itself. The food as part of the wedding package was superb, with many guests saying it was some of the best short rib they had ever eaten. Our room was lovely and the next day breakfast buffet was also amazing. We could not have been happier with our experience and could not recommend the Randolph more for couples looking to celebrate their special day.

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“A Historic Hotel That Did Not Live Up to Its Reputation”

For many years, The Randolph had been recommended to us as one of England’s great historic hotels. At around £450-500 per night, we arrived expecting a true grand hotel experience. Unfortunately, it did not live up to the reputation that had led us to book it. The location is excellent, the restau… lisää

For many years, The Randolph had been recommended to us as one of England’s great historic hotels. At around £450-500 per night, we arrived expecting a true grand hotel experience. Unfortunately, it did not live up to the reputation that had led us to book it. The location is excellent, the restaurant was outstanding, the cocktails were superb, and the beds were very comfortable. Most of the staff we encountered were genuinely friendly, courteous and eager to help. Our criticism is therefore not directed at the individuals, but at the way the hotel is managed. Our biggest disappointment concerned the room. We had booked a King Deluxe Room with View, but it was only the following morning, after remarking how unusually small the room felt, that we compared it with our reservation and asked reception to check. A manager then confirmed that we had in fact been downgraded without being informed at check-in. Our credit card had also initially been pre-authorised for the higher room rate despite the downgrade. Compensation was ultimately offered, and we appreciated the gesture. By the time the issue was acknowledged, however, we had already spent the night, unpacked completely and settled into the room. Changing rooms the following morning would simply have meant disrupting the remainder of our stay. We would have expected the downgrade to be communicated proactively and the room rate to have been corrected from the outset, rather than only after we had discovered the issue and brought it to the hotel’s attention. Throughout our stay, we repeatedly had the impression that the hotel’s operational priorities took precedence over the guest experience. Check-in felt efficient rather than welcoming, and on one afternoon it was simply not possible for us, as hotel guests, to find a place in the hotel’s public areas to enjoy a cup of tea because every available space was either occupied or reserved for private events. The interiors are, of course, a matter of personal taste. We found the combination of bold floral wallpaper, striped curtains and traditional carpets rather eclectic and lacking the understated elegance we associate with a luxury hotel. Ultimately, our disappointment was not caused by any single incident, but by the gap between reputation and reality. Had The Randolph been positioned and priced as a good historic hotel, we would probably have viewed our stay rather differently. At around £450-500 per night, however, we expected something truly exceptional. Instead, we found a good historic hotel with an excellent restaurant, but one that, in our view, does not consistently deliver the level of service, attention to detail and hospitality that justify either its reputation or its price. For our next visit to Oxford, we will definitely stay elsewhere.

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