Radisson Blu Hotel

“Average at best.”

I stayed here March 3rd to 7th, and held off leaving a review as I assumed I’d receive a questionnaire by email on returning home asking about my stay, but I’ve received nothing, which sort of shows the overall level of Radissons attitude to its customers. First the pluses. My requirements when in … lisää

I stayed here March 3rd to 7th, and held off leaving a review as I assumed I’d receive a questionnaire by email on returning home asking about my stay, but I’ve received nothing, which sort of shows the overall level of Radissons attitude to its customers. First the pluses. My requirements when in a hotel are for a good nights sleep, and a decent quality breakfast and I got both, all four nights of my stay. BUT, I booked a superior room, it’s a four star hotel, yet no biscuits are supplied on the hospitality tray. For a new build hotel the facilities in my four star superior room are lacking. No drawers anywhere in the room, just shelf space, like in a bed sit. Nice quiet room at the end of the corridor, but finding your way around is a bit of a challenge due to poor signage, sometimes only on one side of a wall at a junction. The breakfast is very good quality food BUT, on arrival on my first morning I gave my room number to the young woman behind the bar and that was the end of the interaction. No explanation of how things operate, or where specific things are. No showing me to a vacant table, she just went back to polishing cutlery. The big letdown was the “hot” food, kept warm in tureens. The plates for said food were stacked on the counter at one end of the “hot” food station. They were cold, not in a plate warmer or anything, so by the time I’d got my selection and returned back to my table the food was barely lukewarm. It took me until my third morning to find out that although there are scrambled eggs on the buffet you can get fried, poached or omelette cooked to order just by asking the chef at the open plan servery. No one had explained this (or anything else) on my 3 mornings of giving my room number. In fairness the lady in charge on my last morning, Saturday, did start to explain the set up to me, she was pleasant, efficient and engaged in her work, the first time I’d encountered this phenomenon. The hotel is located bang in the centre of things, yet there’s no literature in the room of what to see or where to go. There’s also no instructions of how to work the air con. It came on at 6:01 every morning, seemingly remotely despite my turning it off the evening before. So, at the moment it’s a very average experience that with some staff training and thought could be a real winner.

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“A bit disappointing”

This should be a comfortable hotel but it has a number of downsides. It is a bit of a rabbit warren and whilst the rooms are new they are shoddily equipped. The first time I stayed there was an electrical failure in my room and the last time the hand shower came apart in my hands. The beds are a bi… lisää

This should be a comfortable hotel but it has a number of downsides. It is a bit of a rabbit warren and whilst the rooms are new they are shoddily equipped. The first time I stayed there was an electrical failure in my room and the last time the hand shower came apart in my hands. The beds are a bit hard and the bar is no good with very little choice of beer or other drinks. Otherwise it is well situated, quiet and modern with a good breakfast as I guess that adds up to 3 stars.

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