Grand Hotel Sunderland

“Afternoon tea”

Had afternoon tea which was absolutely delicious worth every penny will definitely be back Luke who worked behind the bar was very friendly polite and professional without being intrusive

“Absolutely fine but expensive”

So, I always err on the positive so that’s exactly what I’m going to do here. I’d like to preface this with a query over the price as we’re unsure whether the BBC Radio 1 weekend pushed the price up. It was taking place in Sunderland that weekend. We stayed three nights - Friday, Sat and Sunday … lisää

So, I always err on the positive so that’s exactly what I’m going to do here. I’d like to preface this with a query over the price as we’re unsure whether the BBC Radio 1 weekend pushed the price up. It was taking place in Sunderland that weekend. We stayed three nights - Friday, Sat and Sunday - and it was over £200 per night, close to £700 for the weekend, which, when we look at the size of the room - there was a small reception area as you entered the room with a wardrobe, a sitting room and bedroom area, as well as a view over the water - some might argue the price was justified. However, we’d be expecting more for the price we paid, making us feel it was overpriced, I’m afraid. It just felt like a large space with the luxuries and touches you’d expect at this price sorely missing. We would say the room was tired, very warm (it was a warm weekend, to be fair, but the fans in the room didn’t really help to bring the temperature down), there weren’t many sockets, and none in the bedroom part of the room, and there was no fridge. We just felt that for the price, we were underwhelmed. In addition, we requested the room be cleaned and were told that they only do this every 3 days. I then asked one of the cleaning staff if she could replace our towels, replace toilet roll and take away the rubbish. When we returned to the room - it was mostly done but empty bottles and an empty pizza box were left. The steam room, swimming pool area was nice and the gentleman running it was excellent, giving us a thorough run down of how to use everything. There is also a gym. And, I should add, there was good parking behind the hotel which is enclosed and it is in walking distance to all the lovely restaurants, bars etc along the front. A beautiful front with lots to see - just lovely. Don’t get me wrong. It is in an excellent location and the staff were very nice. We just felt underwhelmed for the price we paid. If the price, remains as it is, we wouldn’t consider staying again. If it was cheaper, more value for money, we would.

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