The Elms Hotel And Spa

“Great food”

Fabulous food and service. Staff were superb. Great atmosphere Jonathan was very pleasant.

“Birthday visit”

Visited for Spa day, evening meal and overnight stay. Firstly the room was excellent, large and very well equipped but could of done with some biscuits with the tea and coffee. The spa was nice but a little overcrowded and some people could not find a seat luckily we did. Also at 4pm children are … lisää

Visited for Spa day, evening meal and overnight stay. Firstly the room was excellent, large and very well equipped but could of done with some biscuits with the tea and coffee. The spa was nice but a little overcrowded and some people could not find a seat luckily we did. Also at 4pm children are allowed in and whilst they were not overly noisy they changed the atmosphere to more of a swimming pool. As we were told we could not book in till 3pm, we had less than an hour in the spa children free. Evening meal was ok, room was cold though and after mentioning they turned the radiators on! After 10 minutes perusing the menu I chose the Venison only to be told when ordering they didn’t have any, could of been told earlier. I had scallops to start which were frankly very small,only 2 so didn’t last long. Also plate they were served on was cold so scallops were not that warm. I mentioned this to ensure main course wasn’t cold, that plate was slightly warm but I can’t understand why serving plates are so cold? I did complain last time I ate here but got no response, just seems such a simple thing to do. For the price point I would expect more. A nice visit but really too many niggly issues for my liking so don’t think I’ll be returning soon.

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“. Unhygienic Spa - rude staff - broken rooms”

Our recent stay was extremely disappointing and fell far below expectations for a hotel and spa of this standard. *** The hotel was stunning and so was the spa, the dinner was really nice however quite expensive if you didn’t have the voucher towards it Breakfast was also very nice. The spa facili… lisää

Our recent stay was extremely disappointing and fell far below expectations for a hotel and spa of this standard. *** The hotel was stunning and so was the spa, the dinner was really nice however quite expensive if you didn’t have the voucher towards it Breakfast was also very nice. The spa facilities were particularly concerning. The pool area was unhygienic, with a used plaster left on the edge of the pool — completely unacceptable in a setting that should prioritise cleanliness and relaxation. Service was also very poor. We waited over 30 minutes for a simple request for an ice bucket and had to follow up twice before it was delivered. This level of delay for such a basic service is frustrating and avoidable. There was also no staff on multiple occasions at the bar / restaurant and with no way of getting there attention you’re left waiting for 10-15 minutes. The room (room 10) itself had multiple maintenance issues. The water pressure was so weak it resembled a dripping tap rather than a functioning shower, making it difficult to use. Additionally, there was a cracked ceiling, which resulted in dust and debris falling onto our belongings below — both inconvenient and concerning from a safety and cleanliness perspective. We had left a tray outside of our room to be collected and this wasn’t touched for 5 hours, once we had left to go to our new room at 11pm it was still there. It is lots of very small issues that make it worse and worse. Very disappointing stay. To make matters worse, when these issues were raised, the night manager was dismissive and rude. She was very short tempered and told they had provided a “bed and a shower like we had paid for and should expect at a hotel”… if I wanted a bed and a shower with bad experience I should’ve booked travel lodge. Eventually she did offer us a room upgrade and removed service charge the next day, which was appreciated. Overall, this experience did not reflect the standards we expected and unfortunately overshadowed our stay. I would definitely not come back until some things change.

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