Holiday Inn London - Shepperton By Ihg

“Good Stay”

Great atmosphere.. Appreciate the kind service from Nadeem during our breakfast . Thank you!!

“Very helpful staff”

Lucie at reception was absolutely wonderful. As I was staying on my own, I really appreciated how kind, welcoming, and helpful she was throughout my visit. She made me feel comfortable straight away and was always happy to assist with anything I needed. Her friendly attitude and professionalism mad… lisää

Lucie at reception was absolutely wonderful. As I was staying on my own, I really appreciated how kind, welcoming, and helpful she was throughout my visit. She made me feel comfortable straight away and was always happy to assist with anything I needed. Her friendly attitude and professionalism made a big difference to my stay so thank you very much Lucie! I’ll most definitely be back.

vähemmän

“Tea made our trip!!”

On arrival, my mum and I were met with the best energy from your receptionist Tea who was so warm and friendly and carried our bags into our room for us. Despite the pool being shut which we were a little disappointed about Tea helped us to find the spa and made our whole experience wonderful! A c… lisää

On arrival, my mum and I were met with the best energy from your receptionist Tea who was so warm and friendly and carried our bags into our room for us. Despite the pool being shut which we were a little disappointed about Tea helped us to find the spa and made our whole experience wonderful! A character like hers makes all the difference in a stay and she really brightened our days! Thank you Tea!!

vähemmän

“Unbelievably poor”

Stayed 4 nights as part of a tour group. On arrival we had been allocated a first floor room but the lift was out of action and I am disabled so asked for a different room. The receptionist seemed very reluctant to help and asked whether we could speak with our fellow tour members ( who we didn't k… lisää

Stayed 4 nights as part of a tour group. On arrival we had been allocated a first floor room but the lift was out of action and I am disabled so asked for a different room. The receptionist seemed very reluctant to help and asked whether we could speak with our fellow tour members ( who we didn't know) to arrange a room swap. Eventually she conceded to look into the problem and after too much sighing and telling us they had nothing, eventually found a room. The room was small and at best average. The lift remained out of action for the entirety of our 4 night stay as did the pool/spa facilities - just not good enough Holiday Inn! Breakfast had a good choice each day until the arrival of several school sports teams who cleared out most options by 8.00 a.m. and left few seats in the dining area for us oldies. The dinner options each evening of our stay were poor - fish fingers and chips, pasta in tomato sauce - really? This is living on the bread line not suitable food for hotel guests. And finally, there did seem to be a shortage of loo roll as we had to resort to getting one from the housekeepers trolley ourselves as replacement was not left and reception had no supply. Apologies to tour company we used but we will avoid future trips that stay at this place

vähemmän