Holiday Inn Washington By Ihg

“Long journey”

After a very long drive up to our hotel, we arrived with the bed not made, no toilet roll and unclean shower. After talking to operations manger Chris, he dealt with this ASAP, and looked after us. I cannot fault his Customer service. And slept very well. We have been staying at this hotel for the … lisää

After a very long drive up to our hotel, we arrived with the bed not made, no toilet roll and unclean shower. After talking to operations manger Chris, he dealt with this ASAP, and looked after us. I cannot fault his Customer service. And slept very well. We have been staying at this hotel for the last 4 years, and this is the 1st time we have had an problem. This however was dealt with swiftly. 100% definitely recommend this hotel.

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“13 mins to Newcastle”

Stayed here for one night as a stopover before visiting Newcastle the following day. The hotel was easy to find, with plenty of free parking available, which made arrival very straightforward. The room was comfortable and suited our needs perfectly for an overnight stay. Breakfast was very nice, wi… lisää

Stayed here for one night as a stopover before visiting Newcastle the following day. The hotel was easy to find, with plenty of free parking available, which made arrival very straightforward. The room was comfortable and suited our needs perfectly for an overnight stay. Breakfast was very nice, with a good selection of hot and cold options to choose from. Overall, a convenient and good-value hotel in a handy location, and I would happily stay here again when visiting the area.

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“Holiday Inn Washington”

We’ve stayed here a few times because we make the trip with our two dogs and they are a dog friendly hotel. The staff have always been really nice and helpful. However, this trip it took forever to check in, we did notice that other guests were having the same issue. We had 3 rooms, one standard fo… lisää

We’ve stayed here a few times because we make the trip with our two dogs and they are a dog friendly hotel. The staff have always been really nice and helpful. However, this trip it took forever to check in, we did notice that other guests were having the same issue. We had 3 rooms, one standard for us and 2 kingsize rooms for my adult son and daughter. We have to have a standard room because of the dogs. I really don't understand this room policy. My husband is 6ft 3 and a double bed is just too small. We were also told that we had to have a room on the first floor because of access for the dogs. Don’t get that either. The room we were allocated must have been the smallest double room in the hotel. We paid more for our room than a king size, plus an extra £90 for 3 nights for the dogs. Overall the hotel is very dated and shabby and in desperate need of an update. The lounge/bar area chairs have been updated recently, but please update the restaurant sign, it’s very 70’s holiday camp. On the plus side the bar food was good, although we were asked if we wanted to add a service charge to our bill, when did that change? After leaving the hotel I received a call from reception requesting payment for the dogs, which I settled when we checked in. Not sure if we will be staying here next time.

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“Very mixed feeling on property vs staff but the preauthorisation of your card per day is absolutely shocking”

The hotel could do with refurbishment, it is more budget friendly at first sight but taking £30 per night preaproval out of your card is rip off not to mention getting it back is not happening as per the reception communication. Few days later still chasing my refund. Out of discussion to stay here… lisää

The hotel could do with refurbishment, it is more budget friendly at first sight but taking £30 per night preaproval out of your card is rip off not to mention getting it back is not happening as per the reception communication. Few days later still chasing my refund. Out of discussion to stay here for few weeks on business

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