Premier Inn Watford Central

“Location, Clients, Staff”

Oh dear, what are the odds of having to be in Watford - visiting sick relative - when it's a Heatwave, Bank Holiday and Football Play Offs? The a/c struggled to keep us cool, there were too few staff and I have never seen so many overweight, heavily tattooed, badly spoken people in such a confined… lisää

Oh dear, what are the odds of having to be in Watford - visiting sick relative - when it's a Heatwave, Bank Holiday and Football Play Offs? The a/c struggled to keep us cool, there were too few staff and I have never seen so many overweight, heavily tattooed, badly spoken people in such a confined space... The two young staff were very helpful but totally overrun. The Waitress manning the Breakfast Lecturn would always ask, "Are You here for Breakfast?" As we were unsure how long we would need to be close to Watford Hospital we booked 4 nights on a totally flexible package. Fortunately we were able to return to the South Coast after 2 nights. The Receptionist was unable to give us a refund so gave us the number for "Guest Relations". "They are brilliant, really helpful" says she. The automated system was a nightmare and when I finally found a real human being to talk to, she said, "I can't give you a refund, talk to Reception!" I put my phone on the counter, on speaker phone, for the two ladies to converse. Several weeks later we are still waiting... And a separate complaint from my wife has gone unanswered. I'm the past month we have spent 4 nights in Stokesley / Middlesbro', 5 nights in Alnwick 1 in Ware and 2 in Watford. The other three Premier Inns were much better. Hayling Seagoon

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