Best Western Ship Hotel

“A Very Pleasant Experience.”

We had to attend a wedding in Weybridge so the Ship Hotel was conveniently situated on the High Street of this historic town. The building itself was very old it offered every modern convenience. The welcome at reception was professional and friendly. The room was spacious and clean. When we first… lisää

We had to attend a wedding in Weybridge so the Ship Hotel was conveniently situated on the High Street of this historic town. The building itself was very old it offered every modern convenience. The welcome at reception was professional and friendly. The room was spacious and clean. When we first glanced the menu we were thinking we would get the usual junk food. We were pleasantly surprised. Freshly cooked, appetising and well presented. Must make a special mention of Celine. A very pleasant young lady who hosted us in the bar and dining room. She was most proficient. All in all a very pleasant experience.

vähemmän

“Nice hotel”

Had a couple of night here while un the area and the hotel was perfectly located for anything in the South West London area. Parking was an additional charge as it usually is nowadays which is a slight shame but it was a safe and spacious car park. The room was a good size, all the usual amenities … lisää

Had a couple of night here while un the area and the hotel was perfectly located for anything in the South West London area. Parking was an additional charge as it usually is nowadays which is a slight shame but it was a safe and spacious car park. The room was a good size, all the usual amenities with comfortable beds and a clean bathroom. It was also cleaned between our nights which we weren't expecting, a nice surprise! Breakfast is included which we had both mornings, which had a nice little buffet of various continental options plus a menu for a cooked breakfast. Other than that, the staff were all happy and attentive and I would certainly recommend the hotel for anyone who needs to be in the area.

vähemmän

“Some really positive feedback in places but concerns in others.”

I emailed the hotel from the email address on the website as this was booked by for business reasons as a result I needed to know if late checkout was available and how much and also needed to know breakfast arrangements. I emailed three times and the first email was two days before the night that… lisää

I emailed the hotel from the email address on the website as this was booked by for business reasons as a result I needed to know if late checkout was available and how much and also needed to know breakfast arrangements. I emailed three times and the first email was two days before the night that was booked in the hotel. I asked when we got there after a very long drive if they receive the email I was told that they were not sure whether the email has not been received because the main reception didn’t deal with emails and apologised At that point I mentioned that I check out she said sorry but normally you have to give us a couple of days notice if you want to arrange late checkout so seemingly that option is not available even though I had emailed at least two days beforehand and re sent the email twice of the period of the next two days We decided to eat in the hotel just because of the long drive that we’ve had to be fair when I ordered my meal it seems like the way it had a real issue understanding what I wanted. I told him I wanted a couple of fried eggs and he did not seem to understand at all what I wanted. I had to repeat this three times and I’m not entirely sure he quite understood what I wanted as he kept saying sorry and looking at me as if I was asking for something out of the ordinary, there was another member of staff who came up who asked what my order was? Who understood English very well and to be fair I did get The meal I asked for and the food was decent as well. What I was not aware of is that there had been a service charge added to the bill in restaurants that I’ve been in normally they normally at least ask you or tell you that there’s a service charge at no point at all was this mentioned to us or asked whether we were happy to pay the service charge Given the service that we had from the first waiter I think it is a bit of an insult to ask somebody first service charge when you weren’t completely happy with the service it does seem to defy any sort of logic. I rang and spoke to the Hotel earlier on and asked if I could speak to the manager and they took a contact number I’m so far the manager has not rung me back so I’ve actually sent an email to the Head Office asking them if they could get in touch with the manager or if I could have an email address of somebody who I can register my dissatisfaction with. In other areas as far as the hotel room is concerned it was clean. It was quite well equipped. The television was working. There was no issues whatsoever when I asked for something for the room that was brought up to us within half an hour You do have to pay £10 for parking even if you are a hotel resident which again not quite sure that something that happens in that area. It may be quite a normal practice but in most of the hotels I’ve stopped and you don’t normally pay for car parking, but to be fair, it may be an external parking company and they may well charge on that basis As far as the breakfast is concerned the food again was of a decent quality. There was plenty of choice. There was even fruit and pastries and meat for breakfast and we were told that we could just help ourselves and told we could just pick a table to be fair absolutely fine no issues whatsoever with breakfast and checkout was quite smooth as well. When giving these reviews I always try and give a balance review. Ideally I like to give good reviews but if I don’t have a good experience I think that’s important that I feed that back as well. Sort of the guests can avoid having the same problems if possible. It will be interesting to see if the manager of the Hotel group make any attempt to get in touch with me to address my concerns as I said there are quite a lot of posts in this review as well, but I also think that the concerns I’ve raised are ones that I would like addressing

vähemmän

“Handy for airport & reasonable value”

Nice Hotel & reasonable value for money, very handy for Heathrow airport. Hotel very warm but bearable, staff could be better & more informative.