Holiday Inn Brentwood M25, Jct. 28 By Ihg

“Very Good”

Stayed Friday to Sunday, (17th - 19th) with my two children 14-12 yrs old. Friendly front of house staff and during the stay the hospitality team from breakfast to evening were friendly and welcoming. Rooms were fine and bathroom. Very clean no issues. The bar and restaurant is very modern and woul… lisää

Stayed Friday to Sunday, (17th - 19th) with my two children 14-12 yrs old. Friendly front of house staff and during the stay the hospitality team from breakfast to evening were friendly and welcoming. Rooms were fine and bathroom. Very clean no issues. The bar and restaurant is very modern and would have been a great venue for guests staying or people visiting to watch the sports. It was a very welcoming area and large. Is the hotel dated in some places, perhaps a little but actually not to the point it would impact a stay as many positives. We used the gym which was ok for a brief workout and the gym has external members and the swimming pool looked ok and facilities. Would I stay again - yes good location. Parking is a bit steep £12 for a night, but on the M25/A12 border everyone would park I guess if cheaper and free. Shame as I do hate paying for parking at hotels but just one of those. Overall a good stay - best points are the staff. Thanks - James room 009

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“Great public spaces, food, and staff (mostly)... BUT TERRIBLE room”

Stayed for 2 nights in 2 x double bed room. The bar and restaurant very pleasant; dinner and breakfast very good and majority of the staff really friendly and helpful. If only the same could be said about the room. On entering, it was sweltering. Upon trying to switch on aircon, the instructions… lisää

Stayed for 2 nights in 2 x double bed room. The bar and restaurant very pleasant; dinner and breakfast very good and majority of the staff really friendly and helpful. If only the same could be said about the room. On entering, it was sweltering. Upon trying to switch on aircon, the instructions were for an older and completely different system (similar attention to detail with in-room phone which had completely wrong info on all the buttons!) - went to reception and Bradley said he'd be up to switch it on in a few minutes. We're still waiting. We figured it out and switched on - useless. An really helpful engineer who visited a little later admitted that the aircon was pretty rubbish, but gave us a fan. The bathroom was awful - holes in the very dirty door filled with polyfilla and left unsanded; sealant around bath coming away and mouldy in areas; tiles on back wall of bath painted over, but not very well. Fridge door dented and scratched. We mentioned both the good points and bad when checked out - the receptionist said they had regular complaints about the rooms and passed them onto management but apparently nothing happens.

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“Tired hotel in need of renovation”

Mixed feelings about our stay at the Holiday Inn Brentwood. Good points: The staff were all very friendly. The reception/bar/restaurant area has clearly been renovated and we found it to have a nice atmosphere with live music on the Saturday evening. The bed was comfortable and the linen was spot… lisää

Mixed feelings about our stay at the Holiday Inn Brentwood. Good points: The staff were all very friendly. The reception/bar/restaurant area has clearly been renovated and we found it to have a nice atmosphere with live music on the Saturday evening. The bed was comfortable and the linen was spotlessly clean The bathroom was clean and the shower worked well. The towels were thick and fluffy. Bad Points: The corridors leading to rooms are tired with worn carpets, damaged ceilings and wear and tear marks across the walls. Our room was tired and dated with a carpet that quite frankly needs taking to the tip! (See pictures). Furniture in the room was marked, chipped and worn. The light on the ceiling was dusty and full of what looked like dead insects. The lighting above the bed was a harsh cold light which I find is not really conducive to a relaxing environment (just personal taste I know but people out there may feel the same) The leisure and active facilities are equally as tired and dated as the rooms. The pool area was scruffy and looked like it had seen better days. Some of the lockers in the ladies changing room were broken with no signs of maintenance. Overall this hotel served its purpose as a convenient bed for the night near the motorway but be aware this hotel needs a lot of improvement.

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