Hilton Newcastle Gateshead

“Friends trip to Newcastle”

Just home from Hilton Newcastle. As always it was wonderful, one of my favourite hotels and defo recommend and can’t wait to return! The new refurbishment of hotel is excellent with a beautiful smell when you arrive in reception area. All areas clean and staff very attentive. Breakfast was lovely … lisää

Just home from Hilton Newcastle. As always it was wonderful, one of my favourite hotels and defo recommend and can’t wait to return! The new refurbishment of hotel is excellent with a beautiful smell when you arrive in reception area. All areas clean and staff very attentive. Breakfast was lovely with loads of choice and chefs happy to prepare breakfast eggs as requested. We pre booked a slot for our swim with leisure staff and had a lovely time in the pool and relaxing in the sauna/steam room. Executive lounge was lovely with amazing views and so was our balcony room, even got to enjoy some sunshine! Finally a big shout out to Roksolana for her help with our reservation once again, very much appreciated and hope to see you again soon!

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“Super positive experience”

We had a wonderful stay at the Hilton Newcastle Gateshead, but what really made the experience stand out was the incredible team. Every member of staff we encountered was friendly, welcoming and genuinely helpful. A special mention goes to the lady in the Executive Lounge, who could not have been … lisää

We had a wonderful stay at the Hilton Newcastle Gateshead, but what really made the experience stand out was the incredible team. Every member of staff we encountered was friendly, welcoming and genuinely helpful. A special mention goes to the lady in the Executive Lounge, who could not have been more attentive. She was incredibly friendly, always checking that guests had everything they needed and made us feel truly valued throughout our visit. The breakfast team also deserve recognition. Saturday morning was exceptionally busy, yet the staff remained cheerful, professional and attentive despite the pressure. It was great to see such positive attitudes and excellent customer service even during a hectic breakfast service. A huge thank you to all the staff for making our stay so enjoyable. We will definitely be returning and would highly recommend this hotel to anyone visiting the area. ⭐⭐⭐⭐⭐

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“Good stay”

One of the best hotels I’ve stayed in. The rooms are huge. The beds are comfortable, there’s a great view of the Tyne Bridge, the castle and the quayside area of Newcastle. The location is good as you’re only a 10-15 minute walk into town. The pool is great, very clean. Staff are lovely. The only c… lisää

One of the best hotels I’ve stayed in. The rooms are huge. The beds are comfortable, there’s a great view of the Tyne Bridge, the castle and the quayside area of Newcastle. The location is good as you’re only a 10-15 minute walk into town. The pool is great, very clean. Staff are lovely. The only complaint that I have are the pillows and the fact you sink into them. There’s not a lot of support in them. Other than that would recommend.

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“Could do better”

I am just back from at this hotel for 5 nights with a touring coach holiday company. Our room appeared spacious and clean with two large beds. There was 5 hangers each, but no real space for other clothing like underwear or space to store suitcases. We noticed as the time went on ou4 room was not c… lisää

I am just back from at this hotel for 5 nights with a touring coach holiday company. Our room appeared spacious and clean with two large beds. There was 5 hangers each, but no real space for other clothing like underwear or space to store suitcases. We noticed as the time went on ou4 room was not cleaned. The carpet had lots of bits on it, the toilet was not cleaned at all, no clean cups put out to replace used items. Beds not made. We put towels out to change as very wet, and they were put back on towel rail so we didn’t know which towel belonged to who, I was with a friend and we prefer to keep to our own towels! The restaurant staff were on the whole lovely, but communication very poor. Our menu hardly changed the whole time of our stay. The veggie option remained the same apart from a Pattie and bun on other day. The beds were quite hard, and the air con refused to go below 23 degrees, but had duvets and no sheets we could use in stead, no window open at all. Hot and stuffy . All sealed so no fresh air in room. I would not return to this hotel, and prefer something more personal and smaller. It was obviously used by a lot of business people.

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