Courtyard By Marriott Oxford South

“Worth a visit as base for exploring.”

Staff were courteous and attentive. Room clean, spacious and good decor throughout. Food good, although limited menu as we were on a deal. Big failure was air con. In bedroom which remained unbearable at 27c energy though thermostat set at 19. Rest of hotel was nicely cool. Special mention and than… lisää

Staff were courteous and attentive. Room clean, spacious and good decor throughout. Food good, although limited menu as we were on a deal. Big failure was air con. In bedroom which remained unbearable at 27c energy though thermostat set at 19. Rest of hotel was nicely cool. Special mention and thanks to David on reception and engineer Jay who fixed tv and tried to fix air con.

vähemmän

“Unresolved Issues”

I’ve been staying here regularly for work trips over the past year, and I want to be clear that the staff have always been excellent — friendly, attentive, and helpful. I have no complaints about the service from the team. My frustration is with the hotel’s TV casting system, which has not worked … lisää

I’ve been staying here regularly for work trips over the past year, and I want to be clear that the staff have always been excellent — friendly, attentive, and helpful. I have no complaints about the service from the team. My frustration is with the hotel’s TV casting system, which has not worked at all for at least the past year, and possibly longer. This is especially disappointing given that this Marriott charges a higher nightly rate than most other hotels in the area. For that price point, I think it is reasonable to expect basic in-room technology, such as reliable TV casting, to work. The staff appear to be just as frustrated by the issue as guests are, which suggests this is not something they can resolve locally. However, after a year of repeated stays with no apparent fix, it is becoming increasingly difficult to overlook. I genuinely hope the hotel addresses this soon, either by fixing the casting system properly or by upgrading the rooms with smart TVs. Until then, this will continue to affect my view of the hotel, despite the otherwise good service.

vähemmän