Killeavy Castle Estate

“Beautiful country, amazing food, friendly people – can’t wait to return!”

⭐️⭐️⭐️⭐️⭐️ Beautiful Stay & Excellent Customer Service We recently stayed at Killeavy Castle and overall had a really lovely experience. The food was a real standout – absolutely delicious, and the restaurant is somewhere we would highly recommend. It really added to the whole experience. The sp… lisää

⭐️⭐️⭐️⭐️⭐️ Beautiful Stay & Excellent Customer Service We recently stayed at Killeavy Castle and overall had a really lovely experience. The food was a real standout – absolutely delicious, and the restaurant is somewhere we would highly recommend. It really added to the whole experience. The spa was enjoyable and relaxing, although there were a couple of minor issues during our visit with some features not fully working and the outdoor area not as warm as expected. That said, it was still a lovely space to unwind. Our room was spacious, clean and very comfortable – perfect for switching off and enjoying a break. One of the highlights for us was exploring the surroundings. The walks are beautiful, and hiring the electric bikes was such a great touch. We went up to Slieve Gullion and it was amazing – definitely something we would recommend to anyone visiting. At dinner, service was a little slow initially, however the staff handled this really well. They kindly took our meal off the bill, which was very much appreciated and showed excellent customer care. We were also gifted the bike hire, which was such a lovely gesture and really made a difference to our stay. Overall, a really enjoyable experience with great service and thoughtful touches from the team. We would definitely return.

vähemmän

“Disappointing visit”

We recently stayed for one night at Killeavy Castle Estate, a hotel we have enjoyed in the past, but unfortunately this visit was very disappointing. After a lovely day in the spa, we returned to our room to find there was no hot water for showers. A manager, Patrick, eventually attended and gave … lisää

We recently stayed for one night at Killeavy Castle Estate, a hotel we have enjoyed in the past, but unfortunately this visit was very disappointing. After a lovely day in the spa, we returned to our room to find there was no hot water for showers. A manager, Patrick, eventually attended and gave us two options: wait around 30 minutes to see if it could be fixed or use the spa showers. While this was a workaround, it was far from ideal for an overnight stay. At dinner, service was extremely poor. We waited around 30 minutes after finishing our main course before having to ask staff to clear our plates and take a dessert order. Despite being present, the manager made no effort to check in with us. Breakfast the following morning was no better. Our table was missing basics like sugar, salt, and pepper, and we had no side plates for toast. My husband’s porridge and smoked salmon with scrambled eggs arrived at the same time, which showed a lack of attention to timing and service. On checkout, there was still no follow-up regarding the hot water issue. When I raised it, I was told the manager “couldn’t find us,” which was disappointing. We were offered nothing for the inconvenience other than a vague promise of an upgrade on a future visit. Overall, it felt like the attention to detail and standard of service we previously experienced here has significantly declined.

vähemmän

“Average food, which us quite expensive for lunch”

Visited on Monday for lunch with my friend. Restaurant was very busy, and only one staff member taking orders and serving. Quite a few tables were free but there was no one available to clear or clean the tables. Whilst we were there, quite a few customers were turned away as there were no clean … lisää

Visited on Monday for lunch with my friend. Restaurant was very busy, and only one staff member taking orders and serving. Quite a few tables were free but there was no one available to clear or clean the tables. Whilst we were there, quite a few customers were turned away as there were no clean tables. Very poor service. This is my 3rd time to have lunch here and have never been impressed. Would not recommend and I will not be back

vähemmän