Roe Valley Resort

“Happy return visit”

A very nice stay. Improved from last time some time ago in terms of room comfort. Corridors and reception seating are dated however. Dinner was included. Good variety of meals available. Everything rather salty. Portions were very large. Breakfast- very surprised there was no soda bread or fried … lisää

A very nice stay. Improved from last time some time ago in terms of room comfort. Corridors and reception seating are dated however. Dinner was included. Good variety of meals available. Everything rather salty. Portions were very large. Breakfast- very surprised there was no soda bread or fried bread - not exactly an Ulster fry without it. Wheaten bread was far too salty. (Someone needs to hide the salt from the chef) otherwise a good variety of food. The waiting staff at dinner were a pleasure.

vähemmän

“Changes isn't always for the best”

For some years this has been my favourite getaway spot in Northern Ireland, a beautiful, quiet, relaxing location. But no more, the new owners have gone for the 'family' approach so not just kids running around everywhere but even the swimming pool is now unavailable at breakfast time due to kids a… lisää

For some years this has been my favourite getaway spot in Northern Ireland, a beautiful, quiet, relaxing location. But no more, the new owners have gone for the 'family' approach so not just kids running around everywhere but even the swimming pool is now unavailable at breakfast time due to kids activities there. Even the wi-fi has changed and an innocent football site I use is now blocked. Time to find somewhere new sadly

vähemmän

“Not for me ….”

Spent 2 nights in the resort last week & was first trip we have had in a long time that I was excited to pack up & leave. Sadly. The location is lovely & surely has great potential - but the mix of building work, rundown areas, children running wild in areas, noisy meal times with lots of messy t… lisää

Spent 2 nights in the resort last week & was first trip we have had in a long time that I was excited to pack up & leave. Sadly. The location is lovely & surely has great potential - but the mix of building work, rundown areas, children running wild in areas, noisy meal times with lots of messy tables left with food strewn all over them and the surrounding areas, dogs being left in guest rooms by their owners & barking, crying & scratching at doors to get out - it just felt like I’d stepped in to an episode of Fawlty towers. I wouldn’t recommend the hotel to anyone other than those with small children in its current standing. A shame for sure - however - the staff on reception & in Fratellis were superb & the best asset the hotel has in my opinion.

vähemmän

“Deeply Disappointed”

Myself and my family visited the Roe Valley Resort for Easter Sunday. Knowing the hotel was under new ownership, we were excited to see how The Galgorm Group had improved things. We booked to have our Easter Dinner in The Coach House Brasserie and it was as disappointing as it has always been. It… lisää

Myself and my family visited the Roe Valley Resort for Easter Sunday. Knowing the hotel was under new ownership, we were excited to see how The Galgorm Group had improved things. We booked to have our Easter Dinner in The Coach House Brasserie and it was as disappointing as it has always been. It took an hour from arriving to have our first course served and i had to ask the waitress for it to be served. There seemed to be only 2 people actually only serving food whilst other staff are standing around. There was a man in a white shirt and blue tie serving the food however not fast enough to accomodate the crowd, instead of controlling the serving he should maybe use the staff standing bored. Our table was laid out poorly. My husband had to go in search of cutlery as we were not given any. When requesting more drinks you can wait up to 20mins for them to be served as again only certain people are allocated to do this which again isnt helping. When we arrived my husband was greated with a long queue of people who were also checking in but some checking out. There should be other options for people to pay as this just caused more chaos to the environment. The service was extremely slow throughout the entire meal, that when it came to dessert we opted for takeout. We waited so long that i ended up approaching the counter were desserts were being made up. Again one man was doing the desserts, which again was adding to the chaos. These desserts should have been prepared. The desserts for takeout were put into an old lunch box and only because i had my children with me including my newborn i didnt want to create a fuss. They were dumped when we got home. I had no idea what the lunchbox was previously used for. My family and i preceded down to the main reception area to relax and possibly get a coffee and enjoy the Easter entertainment. The reception area lacked class and reminded me of an actual cattle market. The area was clearly open to the public and people who had not dined there or who were not staying there was also in attendance. The place was not manded and kids were running wild, whilst their parents sat drinking and ignoring them. This is not the standard i expected from the Galgorm Group. But then again they have to cater to all but their prices are not matching their standards. Wont be back.

vähemmän