Buchanan Arms Hotel & Leisure, Sure Hotel Collection

“Poor sleep - the spa saves it”

Stayed for one night with my partner purely for the spa access and that was definitely the best bit of our stay. I do have to say that we can't fault the staff. The girl who checked us in was absolutely lovely and all other staff, including at breakfast, were friendly and welcoming. We also can'… lisää

Stayed for one night with my partner purely for the spa access and that was definitely the best bit of our stay. I do have to say that we can't fault the staff. The girl who checked us in was absolutely lovely and all other staff, including at breakfast, were friendly and welcoming. We also can't fault the spa - it was clean and relaxing and we had a lovely time chilling in the jacuzzi, steam room and sauna. The spa is 100% the selling point of the hotel. We booked a King Executive room which was very spacious, if somewhat dated and a little dusty, and had a huge bed we were looking forward to. The bathroom was very modern with good shower and nice towels, however the toiletries were pretty much non existent so I was glad I had brought my own. Unfortunately we had a terrible sleep for 2 reasons: 1) the bed was the hardest mattress I have ever tried to sleep on. It was honestly like a concrete slab. I am genuinely perplexed how it could be so firm. My partner likes a firm mattress and even he said it was agony. 2) the room was sweltering. The radiators were off, however the piping all round the room was red hot with no way to cool this so even with the windows open we were sweating all night which added to the poor sleep. We were also very disappointed with the breakfast. The continental selection was very poor. Just some sad looking cereal, tinned fruit and very limited cold meat and a lonely slice of cheese. The hot food was from the menu only, and was very limited in choice - full breakfast or porridge. We both opted for the full breakfast and it was OK , however the scrambled egg was inedible. We understand it's a 3 star hotel so expectations should be lower, I guess, however they charge 4 star prices , at £160 for 1 night bed and breakfast, so we do not feel it was good value for money at all given how uncomfortable we were and the poor breakfast. The spa really does save this hotel.

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“Bit tired but still ok!”

Stayed here with friends and although we were in the basement rooms we still had a decent stay. As mentioned in other reviews the decor and general appearance is a bit tired and could do with an update, the hotel is in a good location. The rooms were clean, not huge but for one night was ok. … lisää

Stayed here with friends and although we were in the basement rooms we still had a decent stay. As mentioned in other reviews the decor and general appearance is a bit tired and could do with an update, the hotel is in a good location. The rooms were clean, not huge but for one night was ok. We did have an issue with one of the lights hanging off the wall but just stayed clear and reported it as we left. The food at night was really good, huge portions and well cooked. Waiting staff did their best. Breakfast was nice, good choice. Don’t stay here if you are overly picky or expecting a luxury hotel, but it’s good value.

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