Best Western Glasgow South Eglinton Arms Hotel

“Eaglesham Burns Club annual dinner”

Just a quick note to thank all the staff for a highly successful Burns dinner on the 30th of January. From support with planning, accommodating specific business needs, taking on board feedback from previous dinners, on the night running and management of staff covering bar, table and support servi… lisää

Just a quick note to thank all the staff for a highly successful Burns dinner on the 30th of January. From support with planning, accommodating specific business needs, taking on board feedback from previous dinners, on the night running and management of staff covering bar, table and support services, the event was one of the most successful held to date. Four course dinner for over a hundred guests was served quickly, restaurant quality food with an efficiency of service that would merit a 5 star rating. Flawless service from all the team - many thanks

vähemmän

“Outstanding from check-in to checkout. Fantastic staff, exceptional food, spotless rooms, and a brilliant party night.”

We attended the Kilbryde Hospice Christmas Party Night on Saturday 13th December and booked five rooms, including the Honeymoon Suite, as my wife was also celebrating her 60th birthday. From the moment we checked in until we checked out on Sunday, the experience was exceptional. The hotel staff we… lisää

We attended the Kilbryde Hospice Christmas Party Night on Saturday 13th December and booked five rooms, including the Honeymoon Suite, as my wife was also celebrating her 60th birthday. From the moment we checked in until we checked out on Sunday, the experience was exceptional. The hotel staff were welcoming, friendly, and couldn’t have been more helpful at any point during our stay. The party night itself was outstanding, and the food was genuinely the best Christmas party meal I’ve ever been served — and that’s saying something, as I’ve attended many over the years. The rooms were immaculate, and breakfast the following morning was excellent, with a lovely selection of fresh pastries that rounded things off perfectly. Thank you for a wonderful stay, and well done to Kilbryde Hospice for choosing such a fantastic venue to host their fundraising Christmas Party Nights.

vähemmän

“Standards have slipped quite badly”

I'd previously enjoyed stays at the hotel, but on this occasion the dinner service fell well below par. The soup temperature was just acceptable, main course took a surprisingly long time to arrive and when it did showed signs of being rushed out by a kitchen which had forgotten the order. Rather i… lisää

I'd previously enjoyed stays at the hotel, but on this occasion the dinner service fell well below par. The soup temperature was just acceptable, main course took a surprisingly long time to arrive and when it did showed signs of being rushed out by a kitchen which had forgotten the order. Rather insipid chips and veg which had been shown the boiling water. To compound this, the bottle of wine was plonked down on the table unopened. I didn't expect a sommelier but at least unscrewing the cap would have been a nice touch. After the dishes were cleared I was left to my own devices, no offer to look at dessert menu or asking if I wanted a coffee. As the restaurant was barely a third full it wasn't a case of the staff being rushed off their feet. The room as OK, I wasn't upgraded despite being a Platinum tier member on Best Western so got a room without a view, you get a Velux window in the sloping ceiling. Breakfast was OK, but I won't be rushing back.

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