W Edinburgh

“Fantastic - from check in to check out!”

We live locally to this hotel but we’re having work done on the house so booked a 1 night staycation. We were greeted by Isabel at check in and she was fantastic, cheery, helpful & professional. Room was ready when we arrived so we soon made ourselves at home. Appointed to a high standard and every… lisää

We live locally to this hotel but we’re having work done on the house so booked a 1 night staycation. We were greeted by Isabel at check in and she was fantastic, cheery, helpful & professional. Room was ready when we arrived so we soon made ourselves at home. Appointed to a high standard and everything still looks and feels new and sparkly. We were most impressed by the staff, without exception everyone was great, cheerful, welcoming and attentive. Special mentions also to Michael in Sushisamba who looked after us, food was 10/10 too, delicious. In the morning Zee looked after us at breakfast and was just lovey, I would recommend adding brekky to your booking it’s very good value. Ronnie & his colleague looked after us brilliantly in the W Lounge. Great experience all round and we will do this again!

vähemmän

“It’s all about the location”

We stayed for one night in the middle of the week. We had a great room with good amenities. We didn’t eat in the hotel but we did go for a drink in the rooftop bar which is great although be warned, the service is slow… overall a good experience but not exceptional.

“UnWelcome”

The ‘welcome’ at reception was the worst experience we have had at any hotel. Anthony Cheung, the welcome desk supervisor, refused to check in my partner when she was first to arrive at the hotel. The reason given was that she wasn’t the person who made the booking. She called me from reception… lisää

The ‘welcome’ at reception was the worst experience we have had at any hotel. Anthony Cheung, the welcome desk supervisor, refused to check in my partner when she was first to arrive at the hotel. The reason given was that she wasn’t the person who made the booking. She called me from reception and I asked to speak to Anthony. He refused to speak to me and basically told my partner to wait until I got there. My partner had access to the booking confirmation and my ID but Anthony insisted I had to be there in person. He was rude & arrogant & completely unwilling to help. Not even an offer of a coffee in the lounge while my partner was waiting. A horrendous experience. Fortunately when I arrived an asked to speak to his manager, Victoria came to W’s rescue. Victoria understands hospitality & service, couldn’t have been more understanding or helpful and is a credit to W Hotels. She handled the situation magnificently, provided a welcome glass of champagne and dinner and provided a hand written note of apology. All that could have been avoided if Anthony had just tried to help & find a solution to what must be a common occurrence. Dinner was then first class, room & breakfast great so the bad start didn’t spoil the experience. Thanks Victoria

vähemmän