Dunston Hall Hotel, Spa And Golf Resort

“The staff member can make all the difference to your Brand / Organisation”

We had a room booked for 2 nights to attend the Royal Norfolk show, it had been booked for over a month. Upon arrival there was confusion with the booking - cancelled (hotel fully booked due to show)!!!! So there we were at 9pm in the evening and no room 🤬. This is when Vishal on reception stepp… lisää

We had a room booked for 2 nights to attend the Royal Norfolk show, it had been booked for over a month. Upon arrival there was confusion with the booking - cancelled (hotel fully booked due to show)!!!! So there we were at 9pm in the evening and no room 🤬. This is when Vishal on reception stepped up and became the star of the evening. He worked with us to find a solution. His professional calm approach was superb and his communication with us was excellent. He explained what he thought had happened, but rather than leave this problem with us, he communicated with the corporate team and managed to get us a room. He is a credit to your company and I was that impressed I offered him a job within mine. Outstanding member of staff

vähemmän

“Spa experience”

Amazing spa experience at Dunston Hall, Lois gave the best Elimis facial and neck back and head massage

“Another wonderful stay”

This is the 3rd visit for my husband and I at this amazing hotel. Yet again, we had the most wonderful time. This hotel is so grand you will not be disappointed. Our room was lovely and big, and the bed was super comfy. Breakfast, as always, was fresh, and there were plenty of options to have. All … lisää

This is the 3rd visit for my husband and I at this amazing hotel. Yet again, we had the most wonderful time. This hotel is so grand you will not be disappointed. Our room was lovely and big, and the bed was super comfy. Breakfast, as always, was fresh, and there were plenty of options to have. All the staff were very friendly and helpful nothing was too much trouble. Can't wait to return again.

vähemmän

“Somewhere I would not return to”

I went with my partner for a spa treatment experience the treatment was great, had a lovely swim, sauna and Jacuzzi , but when it came to the evening meal time went to get our table but the young man at the desk said we hadn’t booked but when his supervisor came over, she found we had the meal I ha… lisää

I went with my partner for a spa treatment experience the treatment was great, had a lovely swim, sauna and Jacuzzi , but when it came to the evening meal time went to get our table but the young man at the desk said we hadn’t booked but when his supervisor came over, she found we had the meal I had was fair but as for my partner her meal was terrible. It was only fish and chips but the batter on the FISH was doughy and the chips were black. The waitress came and said she would replace them which she did but then they two were black she went and got the supervisor who intern said that we would not have to pay for my partner’s meal later on that evening. the manager came to our room and was very apologetic. This was meant to be a lovely surprise for my partner which was her birthday but she was very upset and he once again apologised and said we hope you have a good breakfast in the morning. However in the morning the breakfast was very mediocre I could go on but I’m getting bored, however I’m waiting to see if I get the reimbursement.

vähemmän