Doubletree By Hilton Cheltenham

“Hilton so not up to standard”

Considering we were part of a large group, reception was very efficient. However, They hate disabled customers, a flippin route March round the back of the hotel, past the pub to get in, disabled lift for lower floor but need a duty manager, good luck with that. Need lift if you are in a wheelcha... lisää

Considering we were part of a large group, reception was very efficient. However, They hate disabled customers, a flippin route March round the back of the hotel, past the pub to get in, disabled lift for lower floor but need a duty manager, good luck with that. Need lift if you are in a wheelchair to. Get to breakfast, and the only excuse they could come up with was, ‘we are grade 2 listed’ maybe you are but as you have built the pub and back extension a lift to all floors by reception would not be an issue. We discovered on departure that the issue was no more than 9 stairs so as a walking stick user I could have done it, we were on floor 4 which sounds awful but turned out to be roughly same level as reception as floors go down not up. 2 related bookings in different floors so Hubby had to be a pack horse and get friends case. All in all, I would never choose to go back.

vähemmän

“A somewhat meagre breakfast offering”

Spent two nights in a King room overlooking the water rather than the car park. The room was fine apart from a sink that drained V E R Y S L O W L Y - reported this to housekeeping who fixed that problem but it was unfortunately replaced by a noisy but mercifully short-lived gurgle! Had booked a... lisää

Spent two nights in a King room overlooking the water rather than the car park. The room was fine apart from a sink that drained V E R Y S L O W L Y - reported this to housekeeping who fixed that problem but it was unfortunately replaced by a noisy but mercifully short-lived gurgle! Had booked an evening restaurant reservation with reception in the morning, only to find on arrival that the restaurant had been block booked by a coach party. The staff member recommended the Langton not far away which turned out to be very good indeed. Breakfast was a somewhat subdued affair. No fried eggs on the first morning and a plate of four on the second morning (which quickly went). No fresh fruit. No coffee from the machines on the first morning. The fruit salad was non-existent on the first morning and just comprised some diced melon on the second morning.

vähemmän

“Tired and indeed of an uplift”

A very tired interior to this hotel, needs some investment , tables chipped, damp marks on the bedroom ceiling, main bannister varnish falling off. Bar snack wasn’t great. All that said, the staff were very friendly and helpful when needed