Pentland

“Clean and comfortable”

Room clean and tidy. Beds comfortable so had a good sleep. Floors very squeaky especially bathroom and corridor. Was on second floor but no lift, staff did carry bags up to room, so made climb up a bit easier. Had problem with shower couldn’t cool water down. Did report a few times but nothing done… lisää

Room clean and tidy. Beds comfortable so had a good sleep. Floors very squeaky especially bathroom and corridor. Was on second floor but no lift, staff did carry bags up to room, so made climb up a bit easier. Had problem with shower couldn’t cool water down. Did report a few times but nothing done so ended up not having a shower. Food very tasty, good choice especially since I was with a bus group and lots to serve. Breakfast needs looking at as food items and glasses and plates not kept topped up, but again tasty food. Reception and bar staff very good, young staff in dining room so maybe just needing a little more experience of interacting with guests, but we all have to learn. Would stay again if in the area but would request a ground floor room.

vähemmän

“No major problems, a nice comfortable stay.”

Nice room and bathroom. Bathroom had roll top bath with shower over which was a bit tricky but nice Hiowever, nowhere to put down a wash bag. We were on the 2nd floor, no lift so had to carry cases up. Maybe the hotel need to be more geared up to help with this. Food was excellent, both at breakfas… lisää

Nice room and bathroom. Bathroom had roll top bath with shower over which was a bit tricky but nice Hiowever, nowhere to put down a wash bag. We were on the 2nd floor, no lift so had to carry cases up. Maybe the hotel need to be more geared up to help with this. Food was excellent, both at breakfast and dinner. The bar is fine, just try to avoid the pre dinner rush! Overall a nice, comfortable stay.

vähemmän

“Dissapointing”

Hotel lacks attention to details, room not like the one in the photo on website. Holes and paint on door in bathroom and fan dirty. Patch up job on bath sealant. Mirror missing from wall and holes left where screws were. Duvet flat and old, cushions on bed dirty, valance has hole in it. Dining roo… lisää

Hotel lacks attention to details, room not like the one in the photo on website. Holes and paint on door in bathroom and fan dirty. Patch up job on bath sealant. Mirror missing from wall and holes left where screws were. Duvet flat and old, cushions on bed dirty, valance has hole in it. Dining room chairs old and no padding left in seat. Waiting staff inexperienced and all over the place. Table of 8 and we were served at different times meaning some of us had to start eating as long wait for some to be served. Food was a hit or a miss, burnt broccoli and top of fish and potatoes first for me. Some food lukewarm not caused by being rude and starting before others at table. Breakfast was good but a few health and safety issues with layout. Toaster at bottom of stairs, tea and coffee next to hot food with little room between them and table of guests. Staircase carpet pattern caused difficulty on coming down the stairs which caused one of our party to fall with serious injuries.

vähemmän

“Average meal with below average service”

Had a meal with family . Service from male wait staff was abysmal. No interaction unless requested. Had ordered a garlic and herb sauce with steak , and had to ask for it twice. Family member had eaten majority of steak while waiting for sauce to arrive. Then attended to by waitress Hollie , who w… lisää

Had a meal with family . Service from male wait staff was abysmal. No interaction unless requested. Had ordered a garlic and herb sauce with steak , and had to ask for it twice. Family member had eaten majority of steak while waiting for sauce to arrive. Then attended to by waitress Hollie , who was very attentive and interacted well with the group. She certainly could teach the male wait staff how to serve tables

vähemmän