Best Western Lamphey Court Hotel & Spa

“Weekend stay”

Stayed for a couple of nights here (Friday and Saturday) and this is my honest review. Check in was excellent and the staff were lovely on reception providing helpful advice and guidance. Room itself was lovely, well equipped, did make us chuckle with ref to the cards aimed at guests who accidenta… lisää

Stayed for a couple of nights here (Friday and Saturday) and this is my honest review. Check in was excellent and the staff were lovely on reception providing helpful advice and guidance. Room itself was lovely, well equipped, did make us chuckle with ref to the cards aimed at guests who accidentally take home the robes so good on you. Only minor gripe about the room is it seemed to take ages to get hot water out of the taps in the bathroom and ln both mornings had to run the tap for 10 minutes before any hot water came out. Shower was lovely though and bed super comfortable. Breakfast was ample and good selection, noted hotel was quiet for staying guests and maybe when so quiet better to do breakfast to order as opposed to having food sitting out going cold - just a suggestion. Didn’t eat any evening meals in hotel however had a couple of drinks in bar area which was nice. Spa faciiities - pool lovely just a bit cold, jacuzzi and steam room and sauna both lovely. Only minor thing was on Saturday a lot of kids in pool and a few people commented shame didn’t have set times for families and maybe keep it quieter at other times for guests staying at hotel. Parking is a bit of an issue here in that several times when getting back struggled to get parked out the front and had to park round the back further away. Perhaps have designated parked for hotel guests and parking for those who just come to use the spa. Overall nice hotel, quiet location surrounded by countryside and would happily stay here again.

vähemmän

“Poor spa experience”

I recently booked a 2 night stay At Best Western Lamphey for my daughter’s 30th birthday. We booked this purely for the spa facilities. I was extremely dissatisfied that the jacuzzi was closed for maintenance with no prior notice. We were then told that the sauna and steam room would both be open t… lisää

I recently booked a 2 night stay At Best Western Lamphey for my daughter’s 30th birthday. We booked this purely for the spa facilities. I was extremely dissatisfied that the jacuzzi was closed for maintenance with no prior notice. We were then told that the sauna and steam room would both be open to make up for this loss. This did not happen on the Friday or Sunday morning. We were only able to use the pool as the sauna was constantly full. I did talk to reception Friday night and Sunday morning but no manager was available. The receptionist had been authorised to give us a £50 refund but I feel that was not enough. Also our coach house accommodation was not serviced during our 2 night stay leaving me to have to embarrassingly ask reception for toilet roles and an extra towel as only 2 were provided for 3 guests. It was such a shame as hotel and staff were lovely. I have emailed the hotel as requested by the receptionist but they have yet to reply.

vähemmän