Panorama Vacation Retreat At Horsethief Lodge

“Ski in and ski out is the charm!”

The scenic views, the well maintained and furnished units, the nearby hot tubs, lighting a fire every night, great WIFI service, family friendly resort staff, the great ski village for all types of skiers, and of course the ability to walk up to the lift and ski back to the condo for lunch or day's… lisää

The scenic views, the well maintained and furnished units, the nearby hot tubs, lighting a fire every night, great WIFI service, family friendly resort staff, the great ski village for all types of skiers, and of course the ability to walk up to the lift and ski back to the condo for lunch or day's end, makes this resort such a gem!

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“Hung up on over coffee”

It's the little things isn't it?! The house was terrific, lots of room, plenty of recreation and outdoor space and large bedrooms. Great location in a fantastic resort. But, as noted its often the smallest of things - in this case two things. #1. Coffeemaker - we all love our morning coffee, but … lisää

It's the little things isn't it?! The house was terrific, lots of room, plenty of recreation and outdoor space and large bedrooms. Great location in a fantastic resort. But, as noted its often the smallest of things - in this case two things. #1. Coffeemaker - we all love our morning coffee, but the old Mr Coffee took one full hour to brew. We went out and bought a gallon of vinegar to clean it and that helped a little, but not much. There was a spare in the storage but it was older and in worse shape. A little thing made big by #2 - The Management Company (Panorama Vacations). Our hope and expectation was that the management company would be helpful and attentive. Instead they were rude and unprofessional. Hours before check-in we had contacted the company about the Directions and Welcome package that the contract had said we would get 2 weeks in advance, we were told that we would not get the code for the door until check in time, which was fine and we acknowledged that. We had one simple request early in the stay about some TV instructions (turns out we did have the information and it was my mistake) but upon pursuing the coffee maker concern we were told that we were a nuisance, told that they "didn't want to hear anything that we had to say" and then promptly hung up on. I can only speculate as to why, but can also say without any concern of overstatement that we were professional and appropriate in tone with the manager and can see no reason why we would get such a response on what was essentially our only concern and interaction. I can only say that we will never rent through Panorama Vacations again and cannot recommend them to anyone.

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