Hotel Castor

“A masterclass in genuine hospitality”

As a well-travelled 40-something, I can say with some confidence that this is the best hotel I have ever stayed in. Not because of high end finishes or facilities; no, because of how the proprietors and staff made us feel - supremely cared for in every way. This is a true family business, owned a… lisää

As a well-travelled 40-something, I can say with some confidence that this is the best hotel I have ever stayed in. Not because of high end finishes or facilities; no, because of how the proprietors and staff made us feel - supremely cared for in every way. This is a true family business, owned and run by husband-and-wife Beatrice and Herman, with the younger generation actively involved too. That sense of family permeates everything. Nothing was ever too much trouble. The daytime shuttle service, which we used often throughout the week for lifts here and there, felt like a bit of an imposition on our part, but not once were we made to feel that way. Every request was met with “of course”, or “no problem”, which always felt genuine. We stayed here with our young children and made more than a few out-of-the-norm requests to accommodate them (yep, we were ‘those’ guests). But not once did anyone bat an eyelid. The flexibility and kindness shown to us was remarkable. The food in the restaurant was outstanding, particularly in terms of interesting vegetarian options, which we have often struggled to find in Italy. A beautiful cake was produced for our friend’s birthday during our stay, along with a show-stopping ‘happy birthday’ presentation (we weren’t expecting the disco lights!) The team really went out of their way to make it feel special. Our main waitress for the week, (forgive me if I’ve got this wrong but I think her name was Svetlana), was exceptional - an absolute master of front of house hospitality: remembering our wine preferences, quirks in our orders, speedy as lightning. The rest of the waiting team were fab too. We had the pleasure of being looked after by Maria for our first evening meal, who was such a joy - sweetly apologetic of knowing little English (which mattered not to us) but made us feel like we’d been adopted by our very own Italian nonna. The bar and lounge is a triumph, jam-packed with squashy sofas and armchairs. Delicious wines and a well-stocked bar offering pretty much any libation you can think of. Tea and biscuits laid out every afternoon. We couldn’t feel more at home. The thoughtful play area for the children in the basement also meant that on more than one occasion we were able to enjoy some uninterrupted pre-dinner adult conversation, which we were very grateful for! Herman and Beatrice are the heart of this place. Their interactions with guests are personal, sincere and entirely unforced. Staying here felt less like being a hotel guest and more like being welcomed into someone’s home, which, evidently, we were. All other hoteliers take note, this is hospitality at its very finest.

vähemmän

“Fantastisk”

Do you want service on your holiday? Then you should definitely stay at Hotel Castor in Champoluc. The staff in the restaurant are absolutely fantastic, the food is first class, the rooms are cleaned every day. The staff at the reception are the most helpful you can imagine. This hotel is really st… lisää

Do you want service on your holiday? Then you should definitely stay at Hotel Castor in Champoluc. The staff in the restaurant are absolutely fantastic, the food is first class, the rooms are cleaned every day. The staff at the reception are the most helpful you can imagine. This hotel is really stylish. Can highly recommend Hotel Castor in Champoluc

vähemmän

“Week of skiing”

Brilliant stay where the staff and food was spot on. They have accommodating facilities and even a shuttle bus to get to the slopes. However one downside is after staying we wanted to bring 8 of us back the year after. However to no avail after emailing and calling a few times we were told to call … lisää

Brilliant stay where the staff and food was spot on. They have accommodating facilities and even a shuttle bus to get to the slopes. However one downside is after staying we wanted to bring 8 of us back the year after. However to no avail after emailing and calling a few times we were told to call back eventually leading to no response. Disappointed on that however overall brillaint experience.

vähemmän

“Great family hotel”

Very good value for money for a family weekend. Breakfast is ok. Some rooms are nicely refurbished and some are a bit old. Very clean and very helpful staff, at the reception and restaurant. Also very helpful and flexible upon booking via email.