Metropole Terme

“High quality high customer service”

Back to metropole hotel with family members and friends we were a party of 12 people. The experience was great as expected, all details showing accuracy. All of us were completely satisfied for the personnel caring attitude, as well as for food selection and thermal area assistance. Despite the sta… lisää

Back to metropole hotel with family members and friends we were a party of 12 people. The experience was great as expected, all details showing accuracy. All of us were completely satisfied for the personnel caring attitude, as well as for food selection and thermal area assistance. Despite the staff turn over still service was amazing. A special thank goes to mr Thomas and mr Manuel from the reception highly skilled having always a solution to customers queries. Well organised and planned the restaurant for which would comment positively favour mr Dante the maitre and Ms Anna for her focus with the customers. Last but not least a special thanks to Anastasia and Mattia from treatments department for their knowledge, professionalism and high customer service skills. Further to my experiences in GB hotels group I Recommend metropole hotel as the best resort

vähemmän

“Always better!”

I have returned to this resort and as expected excellence has been delivered again! Despite the hot weather temperature, the common spaces as well as rooms had a pleasant airco distribution.. really pleasant. The outdoor park rich of trees and vegetation was also pleasant as outdoor temperature. Th… lisää

I have returned to this resort and as expected excellence has been delivered again! Despite the hot weather temperature, the common spaces as well as rooms had a pleasant airco distribution.. really pleasant. The outdoor park rich of trees and vegetation was also pleasant as outdoor temperature. The pools water was really ok in terms of celsious degrees. With regard to customer service we have experienced an improvement on the focus on the customer, and in this regard we want to thank again the Maitre Mr Valentino for his attention to our needs and for his excellency delivered. For the service at the restaurant we want to comment on the caliber of some staff like Ms Anna and Magda both very experienced and focused staff, as well as for junior staff as Alessio, all delivering great customer service skills. We want to thank also Mr Thomas, Ms Teresa and Mr Manuel from the reception for their caring attitude and for their attention to our requests in particular when we dealt with our thermal treatments. We finally want to congratulate with the chef for the high level of meals delivered, for the alternative of choices and for the quality of food selected. I fully recommend hotel Metropole as well as the GB hotels chain and hope to return asap to enjoy the best of the best in Abano Terme

vähemmän

“Nice hotel with beautiful pools”

We spent a week in this hotel for massages and other treatments. The junior suite that we had was spacious and quiet (overlooking the garden and pools in the back). The spa was fabulous with very professional and experienced staff and we really enjoyed all the treatments that we had. The food was f… lisää

We spent a week in this hotel for massages and other treatments. The junior suite that we had was spacious and quiet (overlooking the garden and pools in the back). The spa was fabulous with very professional and experienced staff and we really enjoyed all the treatments that we had. The food was fine although service was a bit slow in the evening since the hotel was full. All in all, we had a great time for a reasonable price.

vähemmän

“Almost perfect”

Beautiful hotel with extremely helpful kind staff. I was here four years ago and I returned because of all the fond memories. There is a lot of new staff, many more young people, but the service is just as good and the attention to every detail is appreciated. The wonderful Alessandro is the best… lisää

Beautiful hotel with extremely helpful kind staff. I was here four years ago and I returned because of all the fond memories. There is a lot of new staff, many more young people, but the service is just as good and the attention to every detail is appreciated. The wonderful Alessandro is the best waiter in the world! My Italian is not so good, but everyone is patient. The housekeeper chef is a darling smiling lady who could not do enough for me. Paola is giving the best massages, with loving care. The ladies in the spa and fango are kind and patient. The entertainment makes you want to get up and dance, and Alessandro at the bar is wonderful too. My only complaint is that the reception staff needs to understand that we are not just guests, some of us are not well physically, and mentally, Covid has had an effect on us all. We need to feel that we are welcome. Tomas Manuel Franck are doing great, but the others(?). A smile goes a long way, and money should not be the focus.

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