St. Martins Therme & Lodge

“Very good breakfast and dinner, excellent stay”

My family stayed at junior entdecker suite. It was very convenient for all of us. This suites were available on the hotel website. We couldnt choose them from booking.com. So check the hotel website as well. Our stay was superb, thanks for the ST Martins Lodge team.

“Not so perfect”

the atmosphere is nice. The place is quiet, there is no noise, no screaming children, etc. What I didn't like at all was the food which was cold and stale. disgusting smell and considering that I'm still there in the area of ​​the thermal baths, I also have stomach pains. I think that for that mone… lisää

the atmosphere is nice. The place is quiet, there is no noise, no screaming children, etc. What I didn't like at all was the food which was cold and stale. disgusting smell and considering that I'm still there in the area of ​​the thermal baths, I also have stomach pains. I think that for that money everything should be extra... but it isn't. Unfortunately So that’s why only three stars

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“Excellent facilities appalling communication. Food was first class, safari was superb. Failed to provide the massages.”

Firstly, I want to acknowledge the exceptional service and atmosphere provided by the Spa resort. The attention to detail and the dedication of the staff truly made our stay memorable. However, there were several aspects of our visit that did not meet our expectations. To begin, we had booked a m… lisää

Firstly, I want to acknowledge the exceptional service and atmosphere provided by the Spa resort. The attention to detail and the dedication of the staff truly made our stay memorable. However, there were several aspects of our visit that did not meet our expectations. To begin, we had booked a massage therapy session as part of our relaxing getaway at the esteemed establishment. Unfortunately, upon our arrival, we were informed that the massage appointment was not available due to unforeseen circumstances. This was disappointing as it was a significant component of our visit. Furthermore, despite numerous attempts to reach out to the resort and the Head office via email, we have not received any communication from the company. This lack of response has been quite frustrating, as we were hoping for a resolution to our concerns. Additionally, on our final night, we encountered an unpleasant group of individuals during our dinner. They made inappropriate comments and made my wife feel uncomfortable. We decided to leave the veranda bar and take precautions to ensure our safety, as we suspected we might be followed. It was disheartening to witness that at least one member of staff was providing them with alcohol, despite their disruptive behaviour. Overall, while the facilities and food at St. Martins Spa Resort were fantastic, these incidents have marred our experience. We believe it is crucial to address these concerns promptly and find a satisfactory resolution. As guests, we hope that they can provide us with an explanation for the unfulfilled massage booking and the lack of communication from the company. Additionally, we have requested a proposed solution to rectify these unfortunate situations and restore our faith in the exceptional service that St. Martins Spa Resort is known for. We have asked that the Spa keep us informed of any progress made and provide a proposed solution within a reasonable timeframe. Open communication and a fair resolution are essential to ensure the satisfaction of all parties involved. We hope that our faith with the St Martins resort will be restored. I shall write an update if/when a response is received from the Spa or its parent company.

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