Hotel Heart Inn

“Awesome”

Hotel was very good. Owner was very cooperative. Even he allowed us early check in around 8am. Breakfast nd dinner was complimentary.. Homely food served by them with love and care. Located at very nice place. View outside the room was very good..

“Quaint”

The hotel is situated a bit out of the way, but there is a subway station just across the street. With a short ride and a transfer or two, you can get to just about any destination in the city. I must take points off for having to stay in a smoking room on my first night. I booked and paid in full … lisää

The hotel is situated a bit out of the way, but there is a subway station just across the street. With a short ride and a transfer or two, you can get to just about any destination in the city. I must take points off for having to stay in a smoking room on my first night. I booked and paid in full months in advance, so how could they sell out of non-smoking rooms an hour before my arrival? Also, the hotel restaurant is a poor attempt at imitation Italian food. We traveled to Japan, arriving late in the evening, hungry, and stuck with a foul smelling room. Local places were closed, so we had to endure the hotel restaurant's food. Our first night was terrible. The breakfast buffet was convenient, but that's all it has going for it. We had it 3 times and the food was cold each time. The serving trays had sterno burners beneath them, but no fuel. We were the first patrons in the morning, so it should have been fresh and hot. The bed was satisfactory, once we climbed over our luggage to get to it. The word "small" is a poor expression of how inadequate the room space was. The best part of the hotel is the restrooms. Still small, but functionally adequate. The bidet function on the toilet was a nice touch, but that's a semi-standard feature in all Japanese hotels. Had my stay been any longer than just 3 days, I would have demanded a refund and gone to a better hotel. I won't be booking this hotel in the future. I might have been less critical in my review, had my concerns and complaints been addressed, but no English speaking staff were available. They all spoke a few words of English, but not nearly enough to claim an English speaking staff. Between the jetlag and hotel issues, I was generally disappointed with my entire stay in Tokyo.

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