Hyatt House Kanazawa

“Hyatt House Kanazawa”

What a great experience. Fabulous location, great staff, big rooms, nothing was to much trouble, will be my first choice in a visit to Kanazawa.

“Best stay in Kanazawa”

Location is just few step from the station. Love the lobby area which is so comfort and free beverages The room is very spacious and comfortable.

“There is NO CONCIERGE service”

I understand this is a low end budget Hyatt brand when I book for 7 nights. What others have commented about the hotel, its facilities, room accommodation, free drinks and free breakfast are all very true and up to expectations. I cannot fault and love the hotel stay. Most of the staff were extre… lisää

I understand this is a low end budget Hyatt brand when I book for 7 nights. What others have commented about the hotel, its facilities, room accommodation, free drinks and free breakfast are all very true and up to expectations. I cannot fault and love the hotel stay. Most of the staff were extremely helpful, warmth and spoke good English. I would have given the HH a 5 star rating if not for a particular staff member at the reception. I did ask for her name and was very tempted to write her name and single her out to the management for performance review and staff training. The issue I had was the EQ and service passion of the staff was lacking. When I approach her, one of the reception (Japanese with the initial K) staff to try to assist me in making a restaurant reservation, she bluntly replied and say we do not have a concierge service. Basically she just told me no I cannot help you. She just handed me the phone and expected me to hold a conversation with a local Japanese restaurant to check for availability. If I could speak Japanese I would not have to ask her for assistance. She just stand and watch me struggle talking to the restaurant. I had to hang up the call eventually and this staff member offer no assistance at all. I understand you are doing me a favor and of course I appreciate your trouble and assistance. But to draw the line that this is not in my job scope was something I cannot accept for a hotel staff member. You are in the hospitality industry, and if you do not enjoy the job or start drawing lines around your responsibilities, I think it’s about time to resign and find alternative work. I was very tempted to raise the issue with the manager since I was here for 7 nights.

vähemmän

“Location is everything”

Good location within a stone's throw to Kanazawa Station, with plenty of food options. Comfortable room for a family of four