Akakura Hotel

“Exceptional service. Great staff, super helpful.”

We were there for a week in ski season and we were super impressed by the friendliness and helpfulness of the staff. I sustained a significant injury caused by a snowboarder colliding with me and was laid up with a leg broken in 2 places and several fractured ribs. The staff at the concierge desk w… lisää

We were there for a week in ski season and we were super impressed by the friendliness and helpfulness of the staff. I sustained a significant injury caused by a snowboarder colliding with me and was laid up with a leg broken in 2 places and several fractured ribs. The staff at the concierge desk went way above and beyond their duties. One drove my wife in his own car to the local hospital and back to get some crutches and they organised a taxi for us to the orthapaedic hospital some 45 mins each way, so we could get xrays and scans in preparation for our flight home. They also got their shuttle bus to take us to the railway station to get back to Tokyo as the roads were shut and buses booked out for days. The driver didn't just do a dump and run with us, leaving our bags on the footpath. No, he helped us get tickets and then helped carry our bags up the stairs and over to the other platform, then onto the train and made sure we were settled in. We felt so blessed by their willingness to help which made a very difficult situation much easier. The hotel, whilst clean and tidy, is quite dated. During our stay we had no hot water in our room due to the boiler breaking down and the inability to access it due to the amount of snow that they have had made it impossible to access. This also impacted the heating in the Annex part of the hotel They allowed us to book and use the family onsen for free and were so apologetic about the situation. There was nothing they could do to repair it until the snow melted. The pillows used in all the hotels we stayed in in Japan were horrible. They were very flat, had no foam, and were referred to by some as rice pillows because of the filling on one side. Two were too high, and one was not high enough. On our next trip, I will buy a self-inflating camping pillow, which will sort out that problem. Beds are quite firm, but again, this appears to be cultural thing. We had breakfast included with our package and found the selection to be quite diverse with both Japanese and European palates catered for. lts the first time I have had crickets for breakfast. Proximity to the lifts of Akakura Onsen was excellent.

vähemmän

“Good quality accommodation in Myoko Kogen”

We stayed at the Akakura hotel an Annex for a week. The staff were very good to us and helped us in any way they could. The breakfast were generous and catered for Western and Japanese tastes. Really good access to ski lifts at Akakura Onsen ski resort.While the motel itself is a little dated it ha… lisää

We stayed at the Akakura hotel an Annex for a week. The staff were very good to us and helped us in any way they could. The breakfast were generous and catered for Western and Japanese tastes. Really good access to ski lifts at Akakura Onsen ski resort.While the motel itself is a little dated it has a charm along with Myoko Kogan that is irresistible. I will definitely be going back and look forward to seeing the crew at the Akakura Hotel and Annex again. A special that’s to Nigel for him s hard work and advice.

vähemmän