The Terrace Club Wellness Thalasso At Busena

“Fantastic stay!”

My husband and I and our 2 teen boys stayed in a two bedroom oceanview with club service room at the Terrace Club at the Busena for one week and it was fantastic. The entire staff from reception, wait staff and cleaning staff were phenomenal! - hospitality at its best! It's a quiet relaxing atmosp… lisää

My husband and I and our 2 teen boys stayed in a two bedroom oceanview with club service room at the Terrace Club at the Busena for one week and it was fantastic. The entire staff from reception, wait staff and cleaning staff were phenomenal! - hospitality at its best! It's a quiet relaxing atmosphere at this resort, a private beach and happy hour drinks every day with live piano playing but if you're in the mood for a bit more lively atmosphere with kids, you have full access to their sister resort, the Terrace Busena (a quick golf cart ride away). They keep the property immaculately clean and chairs at both the regular and Thelasso pool are always available. Absolutely five-star hotel with a fantastic, hospitable and accommodating staff!

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“Absolutely Fantastic Hotel!”

Fantastic hotel! Beautiful property, delicious food, and unparalleled service. Our room, Club Deluxe with Ocean View, was spacious with a wal- in closet, plenty of counter space, and a large terrace with daybed overlooking the water. The concierge, Tadaomi UMEKI, was absolutely outstanding – know… lisää

Fantastic hotel! Beautiful property, delicious food, and unparalleled service. Our room, Club Deluxe with Ocean View, was spacious with a wal- in closet, plenty of counter space, and a large terrace with daybed overlooking the water. The concierge, Tadaomi UMEKI, was absolutely outstanding – knowledgeable, prompt, and personable. I contacted him by email before arrival and all of his recommendations and bookings were spot on. While at the hotel he continued to amaze us with his service. Don’t miss the Thalasso Spa while there. We did the Healthy Spa Day and loved the various pool areas with jets at different heights as well as the massage. We would definitely stay here again!

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“World class resort with five star service!”

The Terrace Club at Busena stands out as one of my favorite hotels I have ever visited. My family and I want to personally thank everyone who worked at the resort - from the lovely wait staff at breakfast and happy hour...to the kind, accommodating front desk staff...to the sweet and capable spa pe… lisää

The Terrace Club at Busena stands out as one of my favorite hotels I have ever visited. My family and I want to personally thank everyone who worked at the resort - from the lovely wait staff at breakfast and happy hour...to the kind, accommodating front desk staff...to the sweet and capable spa personnel - all worked tirelessly to make our time there special. The resort design and interiors are restrained, tasteful and elegant and complement the natural scenery beautifully. I appreciated the smaller scale of the hotel, it is not an ostentatious out-of-place concrete high rise that is so typical of beach vacation destinations. The rooms exceeded our expectations with lots of "oohs and ahhs" from our family when we first arrived. The look and feel of this place is quiet luxury. And we got so many amenities for a fair room rate, access to the amazing thalasso outdoor heated pool, complimentary happy hours, huge buffet breakfast, large size individual room terraces, access to their bigger sister resort with all its amenities just down the road, the list goes on. Finally our family found the right kind of hotel that suits our sensibilities - a beautiful, tasteful place with impeccable service, that still manages to maintain a down-to-earth, warm and friendly vibe. Everyone there was just so incredibly nice and lovely! Thank you all for an A+ stay!

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“Needs a proper upgrade”

We had booked the Terrace club after what we thought was extensive research on the area. The reviews were great and pictures looked nice. However the reality was very different and disappointing. The hotel has clearly not been renovated for a long time. It felt like stepping back into a hotel from … lisää

We had booked the Terrace club after what we thought was extensive research on the area. The reviews were great and pictures looked nice. However the reality was very different and disappointing. The hotel has clearly not been renovated for a long time. It felt like stepping back into a hotel from 15y ago. The hotel was not kept clean and tidy and many places there were leaves and dirt lying around. The main pool area looked very tired with old beach chairs, parasols on the floor and clearly hadn’t been cleaned around the pool. The pool bar was very dire and NOT what you would expect from a 5 star resort. There were very limited drinks and food on the pool menu and the bar was only serviced half of the time. Mostly it looked like it was closed. A very disappointing experience. One positive was the room which was nice and spacious with a very nice view, however that’s about it for the hotel grounds. I would also flag the hotel shuttle to the airport only leaves one time a day. We had to stop at three different locations (one to drop off some mail to one of the other resorts). The shuttle was rammed and hot. Not a nice way to travel. This can definitely be improved. I do want to thank the hotel staff who made every effort to make our stay special. Special thanks to Peem, Okiyama and Yata. They went above and beyond to make us feel special. I think there is a lot of work to do for the hotel management if they want to call themselves 5star. For starters tidy up the out door areas and make it seem like a clean hotel. The place needs a lot of TLC. I would not recommend staying here and max give it a 3 star rating which doesn’t justify the cost to stay here. By comparison we went for dinner at the Ritz Carlton up the street - THAT felt like a 5 star hotel.

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