Hotel Toranomon Hills - The Unbound Collection By Hyatt

“Fantastic stay, clean, and modern”

We recently stayed here at Hotel Toranomon Hills and had a fantastic stay. We would absolutely stay here again. Things got off to a particularly good start. We arrived at around 10am, planning to simply leave our bags and return later for check-in. We filled in the paperwork and just about to tag … lisää

We recently stayed here at Hotel Toranomon Hills and had a fantastic stay. We would absolutely stay here again. Things got off to a particularly good start. We arrived at around 10am, planning to simply leave our bags and return later for check-in. We filled in the paperwork and just about to tag our bags only to be told that our room was just being cleaned and, if we were happy to wait a little while, it would be ready for us to go into shortly. We took a seat and around five minutes later we were in our room, which was a brilliant surprise after a long flight and early arrival. The person who assisted with our check-in, Takeshi Kurihara, was a real standout. He was incredibly friendly and welcoming, and every time we saw him during our stay he would smile and acknowledge us. It’s a small thing, but it made a fantastic first impression and really set the tone for the stay. We had also mentioned that we were celebrating our 5th anniversary during our stay, and the hotel left us a lovely little card and drawing in the room. It was such a simple gesture, but a really thoughtful and personal touch that we appreciated. We had booked a Premium Room for a little extra space and comfort and were very impressed when we walked in. It was spotlessly clean, spacious and minimalist, but in a way that felt incredibly well thought out rather than sparse. Everything you need is present and cleverly designed into the room. The bed was large and comfortable, so we slept extremely well, while the spacious bathroom and bathtub were perfect for unwinding after spending a full day on our feet exploring Tokyo. The air conditioning was another pleasant surprise - it worked really well without giving us the dry nose or sore throat that you sometimes get from air conditioning. The views were also fantastic. We hadn’t booked one of the specific City View or Tokyo Tower View rooms, so we weren’t expecting anything particularly special, which made the view from our room even more of a pleasant surprise. We also made use of the lounge a few times, which we thought was a great addition to the hotel. The view of Tokyo Tower and Tokyo is fantastic, though the lighting is quite bright which does make it very difficult to take decent photos because of the reflections. Later in the evenings we also noticed that some guests weren’t particularly good at tidying up after themselves, so the lounge could occasionally be left looking a little worse for wear. Neither issue really took away from what is otherwise a lovely space. The location worked well for us, although getting around Tokyo often meant changing trains depending on where we were heading. That’s hardly unusual in a city as huge as Tokyo, but it’s worth knowing that the Hibiya Line’s last trains are relatively a little early compared with some of the other lines. The Ginza Line is around an eight-minute walk away and gives you some better connections, so there are still plenty of options. The area immediately around Toranomon Hills is also really pleasant, with plenty of restaurants, shops and places to explore nearby. Tokyo Tower is also within easy reach, which was a nice bonus, particularly given how often you can see it from around the hotel. Also worth noting that the tower the hotel is located in has a few food options, and a 7 eleven is also found here (though it is not 24 hours). Overall, there’s very little we could fault about our stay. The combination of a beautiful and thoughtfully designed room, fantastic views, a comfortable bed, great facilities and, most importantly, such a warm welcome from Takeshi made this a really enjoyable stay. We’d have no hesitation in staying at Hotel Toranomon Hills again.

vähemmän

“Superb family stay with guaranteed connecting rooms and an outstanding breakfast”

We had a wonderful two-night family stay at Hotel Toranomon Hills and would happily return. We arrived at approximately 1am after a three-to-four-hour flight from Hong Kong. The hotel team were ready to receive us, and check-in was quick, warm and extremely efficient. After travelling late with ch… lisää

We had a wonderful two-night family stay at Hotel Toranomon Hills and would happily return. We arrived at approximately 1am after a three-to-four-hour flight from Hong Kong. The hotel team were ready to receive us, and check-in was quick, warm and extremely efficient. After travelling late with children, that smooth arrival made an immediate difference. We had arranged two connecting rooms (one king and another with two double beds) and the connection had been guaranteed before arrival. This was enormously reassuring, as connecting rooms are not always guaranteed at hotels. The arrangement was ideal for our family and was exactly as promised when we arrived. Both rooms were spotless, and we had no issues whatsoever with housekeeping. They were also exceptionally quiet. We heard no outside noise during our stay, despite being in the middle of a major business district and transport complex. The beds and linens were excellent, and the fluffy duvets were the kind you simply melt into after a long day walking around Tokyo. Each room had a very large shower with remarkable water pressure (possibly the best showers of our entire trip). The bathrooms were designed somewhat unusually, with the shower and toilet inside but the sink positioned outside in the bedroom. The arrangement took a moment to get used to, but it worked well. Our favourite room feature was the large couch against the window, which created a wonderful place to sit, rest and watch the city below. Breakfast at Le Pristine was outstanding. It was not included in our stay, but we felt it was worth the additional cost. There was a good buffet, but the real highlight was the extensive selection of dishes available to order through an app. Everything arrived quickly, and guests could try as many dishes as they wished. The pancakes were particularly good, and every coffee and matcha order was excellent. The restaurant is a beautiful space filled with natural light and greenery, creating a relaxed atmosphere in the morning. We also enjoyed meeting the restaurant director and learning more about the different dishes. The hotel’s lounge is included for all guests. It does not serve alcohol and the food offering is limited to a few small snacks, but coffee, juice and soft drinks are available. We found it to be a very useful place for the family to pause and recharge before heading back into Tokyo. The lobby has a calm, contemporary atmosphere, with a bar and brasserie that become much livelier from late morning onward. The hotel’s connection to Toranomon Hills Station Tower is enormously convenient. The complex contains numerous offices, cafés, restaurants and shops, including convenience stores, and the metro is only a couple of escalators down from directly outside the lobby. Ginza, Tokyo Station and Roppongi are all only a few stops away. There is also a Dr. Stretch in the complex. After several days of excessive walking, I visited and found it surprisingly affordable and extremely helpful in getting me comfortably back on my feet. Toranomon sometimes receives mixed reactions from leisure travellers because it is primarily a business district, but we loved the area. It is calm during the evening, lively without being chaotic during the working day, and exceptionally walkable. We could reach Roppongi in approximately 15 minutes, and the walk through the quieter backstreets beside the huge skyscrapers was always enjoyable. Ginza, Akasaka, the Imperial Palace and Tokyo Station were also within walking distance for us. The only meaningful limitations are that the hotel has no swimming pool and its own gym is quite basic. The gym will do the job for a straightforward workout, but it does not match the quality of the rest of the property. Overall, the guaranteed connecting rooms, exceptional quietness, excellent beds, powerful showers, spotless housekeeping, useful lounge, direct metro access and memorable breakfast made this one of our favourite hotel stays. The service was excellent from our 1am arrival onward, and we would enthusiastically stay here again.

vähemmän

“Business in Tokyo”

Just best Hotel in Tokyo for business. Amazing rooms and services, great food, well connected. You can’t look for anything else.

“Superb hotel in Tokyo”

**A fantastic Tokyo base – modern luxury, great location and exceptional service** We had a wonderful stay at Hyatt Toranomon Hills during our Tokyo visit. After busy days exploring the city, it was the perfect place to come back to — modern, comfortable and with a calm atmosphere that felt like a… lisää

**A fantastic Tokyo base – modern luxury, great location and exceptional service** We had a wonderful stay at Hyatt Toranomon Hills during our Tokyo visit. After busy days exploring the city, it was the perfect place to come back to — modern, comfortable and with a calm atmosphere that felt like a real retreat from the energy of Tokyo. We stayed in a King Deluxe Suite, which was beautifully designed, spacious and extremely comfortable. Having the extra space made a big difference for our family stay, and the room had everything we needed to relax after long days sightseeing. The quality of the furnishings, design and amenities really reflected the high standards you would expect from Hyatt. The attention to detail in the room was excellent. The complimentary minibar was a wonderful touch, with soft drinks and snacks replenished daily, making it feel like a genuinely thoughtful benefit rather than just an extra. These small touches made returning to the room after a busy day in Tokyo even more enjoyable. The location was excellent. Toranomon Hills is a fantastic base for exploring Tokyo, offering easy access to transport links while still feeling peaceful compared with some of the busier areas of the city. The lounge was a real highlight of our stay. It offered spectacular views across Tokyo and was a wonderful, peaceful place to start the day with a coffee and pastries while watching the city come to life. In the afternoon, it was the perfect place to unwind, and the selection of treats — especially the amazing macarons — was a lovely touch. The service was one of the highlights of our stay. The concierge team were outstanding and went above and beyond to help us, including arranging our luggage forwarding. They handled everything so smoothly and thoughtfully, taking the stress out of moving between cities and making the experience feel effortless. Their professionalism and attention to detail were exactly what we hoped for from a luxury hotel in Japan. The staff throughout the hotel were friendly, welcoming and consistently helpful. Every interaction felt polished but also genuinely warm. The hotel facilities were excellent, with a stylish atmosphere and beautiful views over Tokyo. After full days exploring the city, it was wonderful to return to such a comfortable and relaxing environment. Tokyo is an incredible city but can be busy and tiring, so having a hotel that provided a calm sanctuary made a real difference to our trip. Overall, Hyatt Toranomon Hills was an excellent choice for our Tokyo stay. The combination of spacious accommodation, fantastic views, peaceful lounge experience, thoughtful daily minibar replenishment, outstanding concierge service and attention to detail made our visit very memorable. We would happily return and would highly recommend this hotel to anyone visiting Tokyo.

vähemmän