Sandman Hotel & Suites Kelowna

“Better than its reviews!”

My wife booked me this Sandman for a single night trip. I checked the reviews online after and thought maybe I should cancel! The reviews were not good. However my experience was different! Here’s what I can tell you: 1) Front desk staff were friendly. Even the maintenance guy helped me find the... lisää

My wife booked me this Sandman for a single night trip. I checked the reviews online after and thought maybe I should cancel! The reviews were not good. However my experience was different! Here’s what I can tell you: 1) Front desk staff were friendly. Even the maintenance guy helped me find the way to the pool and was super nice (it’s a bit of a maze) 2) I stayed in the main part of the hotel (not the tower) and my room was clean. It was also reasonably modern. Yes, the renos were done on the cheap but thats fine with me, the room rate was quite reasonable! 3) pool/hot tub was awesome. Went at 5pm and had it all to myself. My only suggestion would be to add a shower head in the pool area for a quick rinse off before getting in. I looked everywhere and couldn't find one. People are unlikely to shower in their rooms first.

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“All Good! ”

Despite some negative reviews, we decided to give this hotel a chance on a recent trip, for an early morning flight out of Kelowna airport. First, the long term parking facilities offered here are great. If you book the night before you fly out, you get 15 days of free parking. Then if you boo... lisää

Despite some negative reviews, we decided to give this hotel a chance on a recent trip, for an early morning flight out of Kelowna airport. First, the long term parking facilities offered here are great. If you book the night before you fly out, you get 15 days of free parking. Then if you book another night on your return, you get free parking applied in reverse! Fantastic deal! For this alone, we will continue to stay here whenever the need arises. We booked a King Room in the Executive Tower, and at check in, we received a complimentary upgrade to a King Suite. The Front desk staff was really friendly, and helpfull. From start to finish, all the staff we encountered was polite, cheerful, and very friendly. The rooms are a little outdated, but hey the price was excellent, so no complaints there. The shower had plenty of hot water, and the bed was super comfy. We had a good night's sleep. If there was one complaint, it would be with the Denny's Restaurant attached to the hotel. As Platinum Members, we received a dining discount card for supper upon arrival. The staff in Denny's had no idea what to do with it. And despite paying for our bill via debit card, the restaurant double charged us, and applied the bill to our room. This was done without our consent, and without even telling us. I didn't notice this until after we had checked out the net morning. Thankfully, the front desk staff rectified the mistake, and reversed the charges for us. But to make a charge without consent to a guest's room is absolutely unnaceptable practice. We will continue to use this hotel whenever we are in Kelowna.

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